Ruby Ady
Melbourne,VIC
Summary
Proven success in conceptualizing, developing and writing content that engages readers and builds interest brand. Detail-oriented, perceptive and systematic in reviewing text and updating content. Strong promotional, customer relations and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Social Media Content Creator
Threadheads
Cheltenham, VIC
08.2022 - Current
- Coordinated with influencers and brand ambassadors for content creation and promotion.
- Brainstormed ideas for new video concepts and stories.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
- Responded promptly to customer queries on social media accounts.
- Produced live social media content to engage audiences in real-time and promote events or product launches.
- Developed and implemented social media content strategies to increase brand visibility and engagement across multiple platforms.
- Ensured all content adhered to brand guidelines and voice for consistency across all channels.
- Implemented hashtag strategies to increase reach and discoverability of content.
Customer Service Representative
Threadheads
Cheltenham, VIC
08.2022 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
Warehouse Assistant
Threadheads
08.2022 - Current
- Provided training for new staff members on safe handling procedures.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
Sales Representative
Officeworks
Highett, VIC
03.2018 - 08.2022
- Provided excellent customer service by answering questions and resolving issues promptly.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Provided training on new equipment operations to team members when necessary.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
Education
Bachelor of Media And Communications - Journalism
Swinburne University of Technology
Melbourne, VICSkills
Social media and content strategy:
Knowledgeable in social media trends, analytics, and content management; experience with videography, video/photo editing, graphic design, branding, and SEO
Media Production:
Proficient in Adobe Premiere Pro, Adobe Audition, Canva, CapCut, and Logic Pro
Journalism and interviewing
Experienced in conducting in-depth interviews, and crafting compelling narratives for digital and print media
Communication and Writing
Strong verbal, written, and digital communication skills, with experience in AP style, captions, PR materials, producing articles, features, and multimedia pieces
Timeline
Social Media Content Creator
Threadheads
08.2022 - Current
Customer Service Representative
Threadheads
08.2022 - Current
Warehouse Assistant
Threadheads
08.2022 - Current
Sales Representative
Officeworks
03.2018 - 08.2022
Bachelor of Media And Communications - Journalism
Swinburne University of Technology
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