Ruby Baker
Newcastle,Nsw
Summary
Accomplished professional with a proven track record in customer service and emergency response coordination at Qantas Airways.
Skilled in relationship management and marketing, consistently enhancing customer satisfaction and brand reputation.
Demonstrated strong work ethic and reliability, achieving high performance ratings in challenging environments. Customer-driven Flight Attendant with dynamic safety and service skills.
Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and rich positive energy giver.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Qantas Airways
01.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Owner
Mad Mind Boots
04.2021 - Current
- Design Cowboy Boots, Head of operations - designs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business.
- Oversee daily operations of the designs, ensuring all tasks were completed accurately, efficiently and sustainably.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions within sizing and what they wanted to see in future designs.
- Implemented marketing strategies to increase brand awareness and attract new customers to our social media outlets and website.
- Negotiated contracts with suppliers and wholesalers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations and to adapt who we are as a business in the fast pace and ever changing fashion industry.
Hostess Manager
Light Years
12.2021 - 04.2024
- Managed high-pressure situations, maintaining excellent customer service during peak services.
- encouraged a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall venue success by proactively addressing operational challenges as they arose.
- dealt with customer issues face on, via email and phone all while running a busy meal service.
- maintaining relationships with regulars and our team to uphold the light years name
Customer Service Representative
TFE Hotels
07.2016 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, upsells and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, had good knowledge of local attractions and activities for tourists .
- Developed rapport with customers through active listening skills,listening to positive and negative feedback from clients.
Crew Member
McDonald's
11.2014 - 09.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
BBA - Marketing And Business
TAFE NEWCASTLE
Newcastle, NSW03.2023
BBA - Flight Attendant
Aviation Australia
Sydney, NSW10.2022
Skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Emergency Procedures
- Emergency Response Coordination
- FAA Regulations
- Issue Resolution
- Conflict Mediation
- Schedule Management
- Relationship Management
- Marketing
Timeline
Flight Attendant
Qantas Airways
01.2023 - Current
Hostess Manager
Light Years
12.2021 - 04.2024
Owner
Mad Mind Boots
04.2021 - Current
Customer Service Representative
TFE Hotels
07.2016 - 03.2020
Crew Member
McDonald's
11.2014 - 09.2015
BBA - Marketing And Business
TAFE NEWCASTLE
BBA - Flight Attendant
Aviation Australia
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