Ruby Blenheim

• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Streamlined drink preparation process for increased efficiency and consistent taste.
• Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
• Collaborated with team members to deliver timely and accurate orders during peak hours.
• Developed strong product knowledge to upsell menu items and increase overall sales revenue.
• Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
• Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
• Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.
• Controlled line and crowd with quick, efficient service.
• handling pressure in extremely busy business hours in a very fast paced environment
• on your feet problem solving
• creating personal connections with guests and remembering their orders to ensure continual business

• Enhanced student swimming skills by developing and implementing customized lesson plans tailored to individual needs.
• Increased student confidence in the water by providing constant encouragement and positive reinforcement during lessons.
• Promoted water safety awareness through regular discussions on safe swimming practices and emergency procedures.
• Collaborated with other instructors to ensure consistency in teaching methods and maintain a high-quality learning environment.
• Various volunteer training and observing hours
• Online modules and training to ensure quality and professionalism
• Teaching of and demonstrating of various swimming and survival techniques, strokes, water safety rules ect.
• Altering teaching techniques and mannerism to accommodate for varying swimming abilities, behaviour and ages
• Continual assessment of mental and physical progress of students
• Continual monitoring of students to prevent accidents and injuries
• Implementing ground rules for each swim session and ensuring students are aware and safe
• Planning swimming lessons in advance that take into account students’ abilities and development
• Detailed and constant identifying in correct swimming techniques and correcting students accordingly with positive teaching methods
• Ensuring the pool and work rooms are clean
• Being responsible for and instructing groups of children in the age ranges of 1-14, in individually, in groups of 4-5 and larger groups up to 15 students
• Accommodating for and learning new skills to teach children with varying disabilities
• Building one on one connections with children of all ages
• Communicating and discussing with parents in a professional and empathic manner

While working at Officeworks I have refined skills in:

• Helping customers complete purchases, locate items and join reward programs.
• Assisting to teach associates to operate cash registers and back up team members during busy periods.
• Working closely with the shift manager to solve problems and handle customer concerns.
• Answering questions about store policies and addressed customer concerns.
• Addressing customer needs and made product recommendations to increase sales.
• Working flexible schedule and extra shifts to meet business needs.
• Reviewing new promotions and monitoring price changes.
• Providing friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
• Greeting customers entering the store and responded promptly to customer needs.
• Restocking and organized merchandise in front lanes.
• Replenishing sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Welcoming customers and helped determine their needs.
• Processing customer refunds and exchanges according to established guidelines.

While working in this fast paced environment I developed skills including:

• Maintaining clean and organized cafe to comply with hygiene and health regulations.
• Collaboration with other food and beverage attendants to provide prompt, smooth and excellent service.
• Greeting guests to provide friendly and welcoming experience.
• Clearing areas, cleaning and wiping tables and chairs to remove residue and comply with hygiene standards.
• Maintaining excellent attendance record, consistently arriving to work on time.
• Assisting with Training of new staff members on company policies and procedures.
• Providing guests with information about menu items, specials and promotions to provide quality service.
• Processed payments and provided receipts to establish proof of transaction.
• Maintaining stock levels of cups, lids, straws, and condiments throughout shift.
• Responding to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Monitoring food and beverage supplies, assisting with restocking when needed.
• Establishing rapport with customers by providing friendly and attentive service.

While working as a Waitress I developed skills which include:

• Remaining calm and poised when dealing with difficult customers or during busy shifts.
• Resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintaining knowledge on up-to-date on menu changes to help customers make food choices.
• Displaying enthusiasm and promoting excellent service to customers
• Keeping server areas clean and stocked to increase efficiency while working tables.
• Using cash registers and credit card machines to cash out customers.
• Bussing and resetting tables to keep dining room and work areas clean.
• Folding napkins and preparing silverware sets to provide adequate supply for host stations.
• Collaborating with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Answered customers' questions, recommended items, and recorded order information.
• Processing orders and sending to kitchen employees for preparation.
• Maintaining thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.