RUBY BRAITHWAITE
Tarragindi,Qld
Summary
Proven instructor and customer service professional with a track record of enhancing student and customer experiences at Langlands Pool and Sun Yourself. Specializes in group instruction and creative thinking, achieving significant improvements in learner engagement and customer satisfaction. Demonstrates exceptional reliability and time management, ensuring efficient lesson execution and service delivery.
Overview
2
2
years of professional experience
Work History
Assistant Swim Instructor
Langlands Pool
02.2023 - Current
- Improved swimmer''s techniques by providing clear instructions and personalized feedback.
- Enhanced student safety by enforcing pool rules and maintaining a vigilant watch over the swimming area.
- Assisted head instructor with lesson planning for more effective teaching methods and better student progress.
- Developed strong rapport with students, fostering trust and open communication to address concerns and improve performance.
- Set up equipment efficiently before each class, keeping lessons on schedule while maximizing practice time for students.
- Maintained an orderly pool environment by promptly addressing any behavioural issues or conflicts between participants.
Customer Service Assistant
Sun Yourself
07.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Assistant Dance Teacher
Theatre And Dance
08.2022 - 01.2023
- Enhanced students'' dance skills by providing personalized instruction and feedback.
- Assisted lead dance teacher in choreographing routines for performances and competitions.
- Collaborated with the lead teacher to develop engaging lesson plans, resulting in improved student motivation.
- Provided a safe and supportive environment, fostering an atmosphere of trust and respect among students.
Education
Christ The King
Graceville, QLD12.2018
St Catherines
Carina, QLD12.2020
San Sisto College
Carina, QLD11.2026
Skills
- Group Instruction
- Teaching techniques
- Instructional support
- Parent Interaction
- Class Management
- Creative Thinking
- Customer Service
- Equipment management
- Time Management
- Problem-Solving
- Reliability
Accomplishments
- Academic excellence award-2023
- 13 years+ of dance with excelling results in each exam partaken throughout experience.
Hobbies
- Dancing
- Swimming
- AFL
- Athletics
- Cooking
- Fashion
- Learning in current styles, fashion, and aesthetics
Timeline
Customer Service Assistant
Sun Yourself
07.2023 - 02.2024
Assistant Swim Instructor
Langlands Pool
02.2023 - Current
Assistant Dance Teacher
Theatre And Dance
08.2022 - 01.2023
Christ The King
St Catherines
San Sisto College
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