Ruby Brandon Stewart
Iluka,WA
Summary
Motivated nursing student seeking part-time opportunities to integrate customer service expertise with healthcare training. Flexibility for weekend and evening shifts, paired with a proven record of resolving conflicts and ensuring satisfaction, positions well for roles that require strong interpersonal skills in a fast-paced environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Insurance Sales Representative
TSA Group
06.2025 - Current
- Assisted customers with insurance enquiries as frontline inbound call agent, resolved conflicts to retain long-standing business, and utilized KPIs to measure efficiency and satisfaction.
- Collaborated across departments to fulfill customer requests while maintaining up-to-date product knowledge.
- Documented customer dissatisfaction to identify trends and participated in training programs to enhance proficiency in new work software.
Supervisor
Zambrero
08.2023 - 09.2025
- Delegated tasks to other staff members, opened the store and prepared for service, closed and cleaned the store at the end of service, and handled customer grievances both in person and over the phone.
- Handled front of house customer service and till operations, ensured safe food handling, and managed back of house tasks including store inventory, till counting, stock rotation, and shift handover preparation.
- Coordinated administrative functions including roster setting, interviewing, and payroll management.
Canteen Assistant
Belridge Secondary College
01.2025 - 05.2025
- Managed tasks efficiently to meet service deadlines and prepared for high volume periods.
- Prepared nutritious meals in compliance with dietary guidelines.
- Served lunch to students and staff efficiently during peak hours.
- Maintained cleanliness and organization of kitchen and dining areas.
Education
Diploma of Nursing -
TAFE WA North Metropolitan
06-2027
Completed High School (Year 12) -
Department of Education WA
Skills
- Customer Service
- Conflict resolution
- Phone Etiquette
- Policy Compliance
- Time Management
- Resilience
- Respectful
Certification
- CPR First Aid Certificate, North Metropolitan TAFE, 04/01/26, Current
- Criminal History Check, 03/01/26, Current
- Working with Children Check, Current
- WA Driver's Licence
- Evidence of COVID-19 Vaccination, 10/01/21, Current
Timeline
Insurance Sales Representative
TSA Group
06.2025 - Current
Canteen Assistant
Belridge Secondary College
01.2025 - 05.2025
Supervisor
Zambrero
08.2023 - 09.2025
Diploma of Nursing -
TAFE WA North Metropolitan
Completed High School (Year 12) -
Department of Education WA