Ruby Broker
Blacktown
Summary
Dynamic and results-oriented professional with a proven track record at Commons Cafe, adept in customer service and teamwork. Excelled in multitasking and organization, enhancing customer satisfaction and operational efficiency. Demonstrated integrity and a flexible schedule, significantly contributing to team success and workplace harmony.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role.
Overview
2025
2025
years of professional experience
Work History
Barista
Commons Cafe
02.2024 - Current
- Prepare coffee, tea, and specialty drinks, such as espresso, lattes, cappuccinos, and iced coffee. Adhere to recipes and presentation standards.
- Take customer orders and handle payments.
- Espresso pulling, coffee brewing, and latte art
- Food and drink preparation and handling Verbal communication
- Operating point of sale systems and cash handling
- Knowledge of coffee roasting and growing methods
- Being an adaptable and collaborative team player
Krispy Crew
Krispy Kreme
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Barista
Gus' Brother Cafe
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Food Runner
Lily's
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Chef
Lollipops Playland & Cafe
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Serving food
- Preparing salads, toppings and dips from scratch
- Working with children
Wait Staff Member
Claudia Road Cafe
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Party Host
Zone Bowling
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Decorated and set tables in accordance with party themes and age groups.
Night Shift Filler
Woolworths
03.2020 - 11.2020
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Maximized shelf space utilization with strategic product arrangement based on consumer shopping patterns and trends.
Volunteer
Common Groundz Community Cafe
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Cleaning Duties
- Cash Handling
- Order Taking/POS Usage
Team Member
KFC
04.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Clean fryers and grills
- Chemical Handling
Education
Further Study Skills -
TAFE NSW
NSW03.2020
Northmead Creative And Performing Arts
Northmead, NSW02.2017
Lynwood Park Public School
Blacktown, NSWSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Drive-thru operations
- Heavy lifting
- Crew leadership
Timeline
Barista
Commons Cafe
02.2024 - Current
Night Shift Filler
Woolworths
03.2020 - 11.2020
Team Member
KFC
04.2019 - 02.2020
Krispy Crew
Krispy Kreme
Barista
Gus' Brother Cafe
Food Runner
Lily's
Chef
Lollipops Playland & Cafe
Wait Staff Member
Claudia Road Cafe
Party Host
Zone Bowling
Volunteer
Common Groundz Community Cafe
Further Study Skills -
TAFE NSW
Northmead Creative And Performing Arts
Lynwood Park Public School
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