Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruby Brown

Saint Leonards,TAS

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged exceptional communication and Microsoft Office skills at Sharp Airlines. Specializing in conflict resolution and regulatory compliance, I improved service delivery by training staff and optimizing check-in processes, significantly boosting efficiency and passenger experience without compromising safety or compliance.

Overview

4
4
years of professional experience

Work History

Airline Customer Service Agent /Ground Handler

Sharp Airlines
01.2021 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travellers seeking assistance.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with additional needs, ensuring a comfortable and stress-free travel experience.
  • Maintained calm under pressure while managing stressful situations involving delayed or cancelled flights.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travellers and attending promptly to their concerns.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Engaged customers to find amicable and appropriate solutions to transportation issues and conflicts.
  • Transferred luggage from aircraft to collection areas safely, using various equipment.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Collaborated with team members to complete tasks efficiently, resulting in quicker aircraft turnarounds.
  • Monitored weather conditions closely, adapting operational plans accordingly to minimize disruptions.
  • Participated in ongoing training programs, staying current with industry best practices for ground handling operations.
  • Maintained accurate records for fueling activities, ensuring compliance with regulations and proper invoicing.
  • Coordinated with flight crews and airline representatives to facilitate seamless communication between parties.
  • Improved safety standards by conducting regular audits and addressing identified issues promptly.
  • Contributed to on-time departures by effectively marshalling aircraft into position for takeoff.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environments free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Shipped materials and performed boxing, packing, labelling, and preparation of related documents.
  • Used machinery and equipment such as box cutters for resources and pallet jacks to move materials.
  • Provided exceptional customer service, addressing passenger inquiries and resolving concerns efficiently.
  • Helped train new employees as an Airline Customer Service Agent, safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Strapped items down over protective padding to secure throughout transportation.

Food and Beverage Attendant

Donut King
06.2021 - 12.2021
  • Maintained clean and organized areas to comply with hygiene and health regulations.
  • Maintained clean and organized dining areas for an enjoyable guest experience. Cleaned and wiped tables and chairs to remove food or beverage residue.
  • Greeted guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Preparation of cold beverages for customers.
  • Handled cash transactions and processed payments accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted customers with takeaway service.

Retail Assistant

What's New
11.2020 - 06.2021
  • Used POS system to process sales, returns and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise and clearly labelled items.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
  • Checked pricing, scanned items and applied any discounts.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organised backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions, maximising their impact on revenue generation.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Years 7-9 -

St Patrick's College
Launceston, TAS

Year 10 -

Launceston Big Picture School
Invermay, TAS

Partial Completion of Hairdressing Apprenticeship - Hairdressing

Legana Hair And Beauty
Legana, TAS

ASIC Card - Aviation

AUS ID

AROC - Aviation Radio License - Aviation

Tristar Aviation
Launceston, TAS

Skills

  • Customer Relations
  • Exceptional Communication
  • Critical Thinking
  • Microsoft Office
  • Decision-Making
  • Data Entry
  • Team Collaboration
  • Documentation
  • Problem-Solving
  • Regulatory Compliance
  • Additional Needs Assistance
  • Staff Training
  • Conflict Resolution

References

  • Stewart Atkinson

Senior Coordinator- Sharp Airlines

Contact:0438 121 384


  • Sam Dean

Store Owner- Donut King

Contact:0408 778 829


  • Cara Tatnell

Supervisor- Sharp Airlines

Contact:0448 261 116

Timeline

Food and Beverage Attendant

Donut King
06.2021 - 12.2021

Airline Customer Service Agent /Ground Handler

Sharp Airlines
01.2021 - Current

Retail Assistant

What's New
11.2020 - 06.2021

Years 7-9 -

St Patrick's College

Year 10 -

Launceston Big Picture School

Partial Completion of Hairdressing Apprenticeship - Hairdressing

Legana Hair And Beauty

ASIC Card - Aviation

AUS ID

AROC - Aviation Radio License - Aviation

Tristar Aviation

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Ruby Brown