Ruby Chilton-carter
Bartender/ cleaner
Albany,WA
Summary
Have been out of work for over a year due to focusing on healing and mental illness/homelessness and dv. I managed to do regular therapy and regulate my emotions and get medicated. I need to integrate into a kind environemt / team friendly players. I cherish customer service due to the conversations, i like to feel incontrol an have always been offered the supervisor position & told to go for your managers position
I am capable of running a function of upto 200 grieving people/ funeral or wake service and only had 2 bartenders. I have a can do attitude an I aspire to put a smile on people's face an to grow upwards. Build a place people remember every time they see it
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Vision Australia
03.2018
- Included making sales, approaching people about the charity and holding long conversations
Supervisor
Skewerz Kebabs
Maddington
04.2016
- Supervisor among few workers, experience closing and opening the store, whilst prepping and serving customers at a fast pace, cooking food and handling cash unsupervised
Customer Service
Coles
Haynes/Byford
05.2018 - Current
- Customer service, cash handling, unpacking and sorting stock
Bartender
Zach Barnes
Kwinana, WA
01.2022 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Roar Bar and Grill
Gary and Amanda Managers of Roar Bar and Grill
Bibra Lake, WA
01.2020 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects. Worked events uoto 500 people for kids bday party. Did 6 days , 10 hr shifts most the time always ran off our feet.
Barrender
Haynes Bar and Grill
Armadale
08.2019 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kitchen Hand
Fish and Chips
Byford
02.2014 - 04.2015
- Included customer service, phone orders, kitchen hand, cash handling and closing of the store
Kitchen Hand
Chicken n Fish
Maddington/Armadale
08.2015 - 04.2016
- Including customer service, kitchen hand, cleaning and cash handling and closing the store
Wilson's brewery
Jessica wilson
Albany
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trusted .
Education
Sowilo community school
01.2016
Skills
- Driving license
- RSA
previous bartending expectrience since 2019, in busy environments and worked in some of the harder environemts/dodgey environments
- Covid certificates
- 0413 397 520
Personal Information
Date of Birth: 08/14/00
Accomplishments
I have worked since I was 14, i have ran stores and been trusted to open an close by myself. I've done 50 hour weeks for places and let them take advantage of me. And I have worked at places an not had the energy to put into them due to not very nice bosses or companies. I do aspire to be in that family environment work or not, we're people want to get the day done, make money, an do it effectively eith a clean, educated space.
Certification
Cert 4 in community services i have 1 unit left to go (uncompleted left due to homelessness & anxiety)
First aid
Junior fire cadet
Timeline
Bartender
Zach Barnes
01.2022 - 05.2025
Roar Bar and Grill
Gary and Amanda Managers of Roar Bar and Grill
01.2020 - 12.2022
Barrender
Haynes Bar and Grill
08.2019 - 03.2021
Customer Service
Coles
05.2018 - Current
Sales Representative
Vision Australia
03.2018
Supervisor
Skewerz Kebabs
04.2016
Kitchen Hand
Chicken n Fish
08.2015 - 04.2016
Kitchen Hand
Fish and Chips
02.2014 - 04.2015
Sowilo community school
Wilson's brewery
Jessica wilson