Ruby Dilges
Yeppoon
Summary
Proven leader in retail and sales environments consistently boosting sales and enhancing customer satisfaction through expert customer service and strategic merchandising. Skills in teamwork, problem-solving, and computer proficiency improving operational efficiency. Flexible approach and keen eye for detail ensuring seamless store operations and efficient inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dairy Department Supervisor
Coles Supermarket
01.2025 - Current
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
Team Member
Optus
04.2024 - 01.2025
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals aswell as proficient pronto skills
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Led teams in opening and closing shifts as well as organised rostering for upcoming shifts.
- Generated sales and revenue through commission-based strategies.
- Consistently achieved monthly KPIs, demonstrating reliability and commitment to performance goals.
Retail Store Supervisor
Mr Toys Toyworld
04.2021 - 04.2024
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Oversaw employees and store functions on daily basis.
Waitress and Cook
Sizzler Restaurant
10.2014 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - Ancient History / Publishing And Human Resource
Macquire University
Sydney, NSWHigh School Diploma -
Chancellor State College
Sippy Downs, QLD11.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible Schedule
- Computer Skills
- Product Knowledge
- Complex Problem-Solving
Certification
Certificate III in Hospitality
Certificate I in Business
Certificate I in ICT
Timeline
Dairy Department Supervisor
Coles Supermarket
01.2025 - Current
Team Member
Optus
04.2024 - 01.2025
Retail Store Supervisor
Mr Toys Toyworld
04.2021 - 04.2024
Waitress and Cook
Sizzler Restaurant
10.2014 - 11.2020
High School Diploma -
Chancellor State College
Bachelor of Arts - Ancient History / Publishing And Human Resource
Macquire University
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