Ruby Discaya-Ortega
Woodcroft,NSW
Overview
25
25
years of professional experience
Work History
Nurse Educator and Consultant
BASIC Education & Consultancy
04.2024 - Current
- Teach the overseas qualified nurse about the culture of the Australian healthcare system
- Prepare the students for the OSCE (Objective Structures Clinical Examination) as required by AHPRA and Nursing & Midwifery Board of Australia
- Monitor and support the students during their clinical placement
- Assess the students for best practice and their readiness to work in the Australian Healthcare system
Nurse Educator/Researcher
Altura Learning
10.2023 - 04.2024
- Training & Assessing Aged Care Staff and Nursing Students
- Experience in delivering different modes of learning
- Experience in working in the health and aged care industry
- Understanding of the aged care standards in AU, UK, NZ, IE
- Knowledge on creating learning outcomes and content briefs
- Knowledge on creating learning resources
- Knowledge of reviewing scripts and creating clinical props needed for the course
- Knowledge of authoring platforms such as rise & storyline
- Knowledge of the use of frameIO and reviewing videos
Deputy Service Manager
Uniting Westmead
07.2021 - 08.2024
- Facilitate the development of your team to uphold the unique needs of each client in an environment where care needs can change rapidly
- Understand changes occurring within the sector and your community, sharing these with your team
- Work for the continuous improvement of our service to ensure it's the best it can be, in line with Aged Care Accreditation Standards
- Participate in ongoing professional development
- Assist the Service Manager in operation, client and people management
- Conducting investigation for incidents, trend analysis and management of risk
- Support quality team by performing clinical audits, data analysis, contribute to continuous improvement and compliance with Aged Care Quality Standards
- Ensure that mandatory reporting is properly investigated, and submitted in a timely manner
Casual Registered Nurse
Anglicare Castle Hill
07.2020 - 06.2021
- Day to day management of care needs of residents
- Manage and direct the Care team in day-to-day activities for residents
- Support the Residential Manager/Care Manager to fulfil the objectives they have for the effective and efficient management of the facility
- Compliance with WHS legislation and Policy and Procedures
- Participate in continuous improvement processes and systems
Care Manager
Anglicare Castle Hill
01.2020 - 07.2020
- Oversee clinical care of the residents
- Lead the Registered Nurses and the Care Staff to ensure that all care needs are met, and documentations are completed on time
- Responsible for the complex health care needs of all the residents
- Ensure that all care plans and clinical assessments are updated according to the care needs of all of the residents under my care
- Communicate and collaborate with the residents, family, representative, GP and all Allied Health Professionals to ensure that all are working together to achieve the optimum care for the residents
- Ensure that all clinical audits and Quality Indicators are met as per the organization's policy
- Work in partnership with stakeholders, maintain good working relationship and warrant safe and best practice approach in rendering care to all consumers
Director of Nursing
Heritage Care
06.2019 - 09.2019
- Responsible for all matters clinical and the provision of consumer centred care in the least restrictive manner/environment at the facility
- Acts as a role model for the organisation and contributes to the efficient management of human, material and fiscal resources according to the strategic plan and operational budget, this involves remaining on 24 hour on call in the case of emergencies
- It also involves having strong knowledge of all resident health conditions by attending regular handover, completing care plans and their reviews via coordinating the resident of the day schedule
- Ensure appropriate knowledge and skill mix is maintained on each shift
- Monitor roster as required to ensure there are adequate staffing levels and replacement of staff occurs including for sick leave and annual leave
- Ensures rights and responsibilities are provided and follows up concerns raised by consumers and their representative or families
- Coordinates continuous improvement activities relevant to consumer care, contributes to the strategic planning of the organisation
- Purchasing and maintaining minimum stock levels related to all clinical items
- Supports timely ACFI documentation and funding levels in relation to the goals of the organisation in consultation with the ACFI Office and Regional ACFI Manager
- Coordinates the completion of the clinical care tasks and related clinical documentation
- This requires constant monitoring of the consumer files, progress notes, assessments and other observation charts
- Ensures that the specialized nursing care needs are managed appropriately including but not limited to pain patches, injections, wound care, catheter care, diabetic care and scheduled drugs
- Coordinate and liaise with the consumers and their representatives, and all other health care professionals including doctors, pharmacy, physiotherapy, podiatrist, mental health consultant and aged care assessment teams to ensure the provision of the best possible care to our residents
- It also involves following up with the consumers and their representative after transfer to and from the hospital
- Review and evaluation of all incident forms to ensure the best possible care outcomes achieved for our consumers
- This involves implementing preventative actions to ensure risks are either eliminated or minimised and reviewing them for effectiveness in relation to areas such as falls, infection control, aggressive behavior, skin tears, medication management
- Coordinate staff competencies including but not limited to medication administration, infection control and diabetes management
Clinical Coordinator (Management Team)
The Salvation Army Aged Care
11.2018 - 05.2019
- Responsible for ACFI, Quality and Education in the home
- Support the Care Manager in overseeing the clinical care of the home
- Facilitate case conference for each resident
- ACFI - responsible for collating all documentation, assessment, and care plans as part of the evidentiary documents in submitting ACFI for the residents
- Ensuring that ACFI is submitted in a timely manner
- Working in collaboration with the Centre Manager in identifying ACFI potentials of the residents and maintaining funding in the home
- Conducting overall clinical review for all residents to identify potential uplifts in ACFI and ensure that resident is receiving appropriate care needs
- Quality - Attending and facilitating the Quality Audits to ensure that the home remains compliant as per organizational policy and adhere with the Aged Care legislations
- Work in collaboration with the Centre Manager and Care Manager in ensuring that action plan is in place if there are issues or areas of concern in the home
- Results of the Audit are actioned and reported accurately
- Analyze data gathered from all clinical audits and make recommendations to improve the system or processes
- Review current policy or system within the home and ensure that best practice is applied in the clinical and care practice within the home
- Education - Ensure that all staff are attending and trained as per Mandatory Education policy of the organisation
- Conduct training, workshop, toolbox session, formal and informal education to all staff
- Conduct pre and post training evaluation and identify gaps in skills and competencies of the staff
- Liaise with stakeholders to conduct additional training for all staff
- Monitor the clinical and care practices of the staff
- Identify gaps in the clinical and care practice
NSW Care Documentation Coordinator
Hall & Prior Health & Aged Care Group
08.2017 - 11.2018
- Responsible to look after the Aged Care Funding Instrument (ACFI) and documentation for the NSW South Region of the organisation with 6 care homes ensuring that the mandatory and optional ACFI is submitted to Medicare in a timely manner
- Review, validate assessments, documentation and care plan that supports the identified care needs of the resident
- Prepare documentary evidence of the assessed care needs of the residents and lodge claim to Medicare
- Support the Director of Nursing and their staff during ACFI Validation
- Give Education to all staff members on assessment and documentation of the assessed care needs of the residents
- Support staff development by coaching, mentoring and training Registered Nurse into a Clinical Nurse Manager role or newly appointed Deputy Director of Nursing
- Attending and actively participate in the Home Management Meeting to provide inputs regarding the latest or monthly ACFI rating of the home
- Review and monitor the payment summary from Medicare and ensure that the subsidy for each resident on every home is appropriately received
Clinical Quality, Safety and Assurance Consultant
Bupa Aged Care
05.2017 - 07.2017
- Dealing with Complaints, Incidents and Compliance issues in the business and ensuring that it is accurately communicated with the relevant stakeholders
- Supporting the General Managers in dealing with the complaints and assisting them with composing and writing the response letter
- Escalate to the Line Manager and Directors of potential issues, complaints or incidents that might affect the business
- Escalate to the Line Manager and Directors of media enquiries to any of the Care Homes
Care Assessment Consultant
Bupa Aged Care
10.2015 - 05.2017
- To ensure that all assessments are a true reflection of the care needs of the residents
- To help optimize the claim for each resident of the 10 care homes in the region under my supervision and support
- To ensure that all assessments are congruent with the care plans for ACFI and compliance purposes
- To conduct training to AIN, RN, Clinical Manager, Care Manager, General Managers with ACFI Overview, Assessment and Documentation and adhere to the company policies and procedures
- To assist, support and conduct Induction training to AIN, RN and Care Manager in the commissioning homes prior to opening, during and at least weekly support for the first 12 months and then when required
- To assist, support and screen potential residents in the commissioning homes and therefore give recommendations to the Care Managers and General Managers of necessary medical equipment that the potential resident might need during their stay in the care home
- To work in collaboration with the Regional Director and other Business Partners in the region to forecast and achieve potential funding for all of the care homes
Acting Care Manager
Bupa Aged Care - North Rocks
09.2015 - 10.2015
- Attending weekly Leadership meeting to ensure all issues or concerns in the care home is identified and managed as per discussed
- To help with roster of the staff when required
- Attend the resident reviews and ensure that all necessary assessments and care plan is updated, and communication is passed on to the community team
- Establish rapport and communicate with the family and give them timely updates on the current condition of the resident
Registered Nurse
Bupa Aged Care - North Rocks
08.2014 - 10.2015
- Lead and participate in person centered care for residents
- Ensure that families and significant others are included in the care planning process and in any decisions affecting the resident
- Practices in a way that acknowledges the dignity, culture, values beliefs and rights of individual residents are respected
- Act as In-Charge of the facility when necessary
- Participate in the resident review when required with the Care Manager, Clinical Manager and GP to ensure that all care needs of the residents are identified, and appropriate strategies are put in place
Nurse Care Manager
Healthways Australia
06.2011 - 03.2015
- Facilitate the achievement of patient wellness and autonomy through advocacy, assessment, planning, communication, education, resource management and service facilitation
- Help meet the individual patient's broad spectrum of needs through telephonic interactions and individualized coordination of health care
Nurse Manager/Consultant
B.A.S.I.C. Training Centre and Consultancy
08.2008 - 01.2011
- Coordinated and collaborated with different small private company in providing education for staff
- Assisted in recruitment overseas nurses
- Provided private coach in preparing a career development for international nurses
Clinical Educator/Clinical Facilitator/Lecturer/Admin and Recruitment Support
Australian Academy of Nursing
08.2008 - 01.2011
- Facilitated clinical training and classroom lecture of overseas student nurses in Australian healthcare system and provide quality care to patients
- Ensuring that students meet all requirements set by the University and to focus on their role as a safe and competent beginning practitioner
- Highlights of Contributions:
- Ensuring that students relate their knowledge and skills required and enabling the meeting of the ANMC (Australian Nurses and Midwives Council) National Competency Standards for the Registered Nurse
- Provided thorough assessment and evaluation of student progress throughout the course
- Provided support to students in all aspect of their clinical training
- Coordinate and collaborate with other health team members
- Organized recruitment of new and potential students and new staff
- Organized and collected vaccination history prior to clinical training
Acting Course Coordinator
Australian Academy of Nursing
09.2009 - 12.2009
- Facilitate clinical guidelines, students training, oversee the curriculum, course descriptions, and process documents of students' progress, education and training of new staff, and evaluate students learning needs
- Highlights of Contributions:
- Coordinated and organized new clinical placement for students
- Participated in delivering revised curriculum for the program
- Conducted interview and screening for potential students
Registered Nurse
Dr. E.D Price and Associates/Mediworks
04.2011 - 05.2011
- Assisted GP in conducting pre-employment medical exam
- Assisted in revising medical assessment templates for doctors
- Participated in providing flu vaccine to their clients
- Performed venipuncture and blood collection for medical assessment
- Facilitated patient education
Registered Nurse
Liverpool Hospital - Emergency Department
04.2004 - 08.2008
- Performed a comprehensive range of clinical functions in the 50-bed emergency department
- Performed rapid assessment and nursing care on different conditions of the patients' using questions, observations, and medical data
- Assessed patients' developmental stages and conditions, administered medications, maintained patient charts, and responded to medical emergencies
- Highlights of Contributions:
- Establishing rapport and trusting relationships with staff and patient, families, generating positive PR through extra efforts in care treatment and one-on-one communications
- Collaborated with multidisciplinary team members, working closely with doctors, nurses, technicians and therapists to formulate, implement and modify individual care plans
- Participated in the department's redevelopment project
RN - Casual
Hammondcare Group
01.2005 - 03.2005
- Administering and dispensing medication to residents
- Documentation of care plans
- Wound care management
- Supervision of Care Service Employee
- Monitoring and assessment of planned care for residents
- Reporting to Manager any concerned issues encountered during the shift
- Establishing rapport not only to the residents but also to all members of the team
- Managing any staff conflict issues
Care Service Employee
Hammondcare Group, Hammonville
08.2004 - 10.2004
- Assisting residents with activities of daily living
- Reporting to RN any health issues concerning the resident care
- Documenting all care rendered to residents
- Attending training and development seminars rendered by the facility
- Working as a good team player
Registered Nurse (Staff Nurse)
Angono Medics Hospital (Philippines)
07.1999 - 03.2004
Timeline
Nurse Educator and Consultant
BASIC Education & Consultancy
04.2024 - Current
Nurse Educator/Researcher
Altura Learning
10.2023 - 04.2024
Deputy Service Manager
Uniting Westmead
07.2021 - 08.2024
Casual Registered Nurse
Anglicare Castle Hill
07.2020 - 06.2021
Care Manager
Anglicare Castle Hill
01.2020 - 07.2020
Director of Nursing
Heritage Care
06.2019 - 09.2019
Clinical Coordinator (Management Team)
The Salvation Army Aged Care
11.2018 - 05.2019
NSW Care Documentation Coordinator
Hall & Prior Health & Aged Care Group
08.2017 - 11.2018
Clinical Quality, Safety and Assurance Consultant
Bupa Aged Care
05.2017 - 07.2017
Care Assessment Consultant
Bupa Aged Care
10.2015 - 05.2017
Acting Care Manager
Bupa Aged Care - North Rocks
09.2015 - 10.2015
Registered Nurse
Bupa Aged Care - North Rocks
08.2014 - 10.2015
Nurse Care Manager
Healthways Australia
06.2011 - 03.2015
Registered Nurse
Dr. E.D Price and Associates/Mediworks
04.2011 - 05.2011
Acting Course Coordinator
Australian Academy of Nursing
09.2009 - 12.2009
Nurse Manager/Consultant
B.A.S.I.C. Training Centre and Consultancy
08.2008 - 01.2011
Clinical Educator/Clinical Facilitator/Lecturer/Admin and Recruitment Support
Australian Academy of Nursing
08.2008 - 01.2011
RN - Casual
Hammondcare Group
01.2005 - 03.2005
Care Service Employee
Hammondcare Group, Hammonville
08.2004 - 10.2004
Registered Nurse
Liverpool Hospital - Emergency Department
04.2004 - 08.2008
Registered Nurse (Staff Nurse)
Angono Medics Hospital (Philippines)
07.1999 - 03.2004
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