Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ruby Dyer

Buderim,Queensland

Summary

Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player Responsible cleaning professional handling routine and deep cleaning needs on scheduled basis. Knowledgeable about restocking supplies, collecting trash and servicing bathrooms.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Flames Charcoal Grill

George Doughlas, Flames
01.2024 - Current
  • Improved overall grill cleanliness by implementing a thorough cleaning schedule and using appropriate tools.
  • Increased kitchen efficiency by maintaining clean and well-functioning grills, reducing cooking time and potential delays.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used proper techniques to prepare food and ingredients.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.

Mums Beard Cafe

Mel And JoJo
08.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Increased repeat business through exceptional customer interactions and personalized recommendations.
  • Streamlined inventory management for optimal product availability and waste reduction.
  • Collaborated with team members to improve overall cafe operations, resulting in increased efficiency and positive customer feedback.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Customer Service Assistant

Harbor View Deli, Jane
10.2019 - 08.2020
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.

Education

No Degree - Year 9-Year 12

PEPS, Encounter Lutheran And Chancellor College
Sippy Downs, QLD
10.2027

Skills

  • Waste disposal
  • Equipment care
  • Surface Preparation
  • Sanitation Standards
  • Customer Assistance
  • Payment Collection

Accomplishments

Academic Endeavour awards for multiple years and subjects, student leader, sports day captain, sustainability group member, basketball team captain

Certification

  • First Aid Training

Timeline

Flames Charcoal Grill

George Doughlas, Flames
01.2024 - Current

Mums Beard Cafe

Mel And JoJo
08.2023 - 01.2024

Customer Service Assistant

Harbor View Deli, Jane
10.2019 - 08.2020

No Degree - Year 9-Year 12

PEPS, Encounter Lutheran And Chancellor College

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Ruby Dyer