Summary
Overview
Work History
Skills
References
Timeline
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Ruby Ferguson

Hamilton,NSW

Summary

Bartender/waitress with 4 years of hands-on experience. I have amazing customer service and enjoy working with and around people!

Overview

6
6
years of professional experience

Work History

Bartender/Waitress

Exchange Hotel
Hamilton, NSW
04.2024 - Current
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.

Bartender/ Waitress

Merewether Surfhouse
Merewether, NSW
11.2023 - 03.2024
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Created visually appealing beverage presentations for customers using garnishes and other decorations.
  • Effectively multitasked within fast-paced environment.

Bartender/Gaming Attendant

Hamilton Station Hotel
Hamilton, NSW
03.2022 - 01.2024

Bar-

  • Adhered to state regulations regarding serving alcohol responsibly.
  • Used Keno and TAB daily.
  • Worked in a fast past environment, while maintaining cohesion with coworkers.

Gaming-

  • Worked solo in the gaming area managing 20 gaming machines.
  • Fixed and cleaned gaming machines.
  • Served drinks and food to patrons in the gaming area.
  • Monitored patrons for signs of intoxication, or self exclusion.

Fast Food Worker

Subway
Raymond Terrace, NSW
01.2020 - 02.2022
  • Prepared food items such as sandwiches, salads and drinks according to customer orders or company recipes.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Skills

  • Great customer service skills
  • Working in a fast paced/ stressful environment
  • Handling difficult or confronting situations in a professional manner
  • Using RSA and RSG
  • Using TAB and Keno
  • Using POS system

References

  • Mackena McCartney- Manager at Hamilton Station Hotel

                                           Email: makenamccartney@gmail.com

                                           Phone: Available upon request

  • Charlotte Arthure- Manager at Mereweather Surfhouse

                                      Phone: 0491 061 127

  • Alex Buckley- Manager at Exchange Hotel

                             Email: alex@theexchangehotel.com.au

                             Phone: 0491 160 669

Timeline

Bartender/Waitress

Exchange Hotel
04.2024 - Current

Bartender/ Waitress

Merewether Surfhouse
11.2023 - 03.2024

Bartender/Gaming Attendant

Hamilton Station Hotel
03.2022 - 01.2024

Fast Food Worker

Subway
01.2020 - 02.2022
Ruby Ferguson