Ruby Gan
Canberra,ACT
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building and account performance analysis. Adept at driving business growth through effective sales negotiations and fostering long-term partnerships, delivering exceptional service that enhances customer loyalty and satisfaction.
Overview
18
18
years of professional experience
Work History
Key Account Manager
Kunshan Boman Electromechanical Co. Ltd(Alfa Laval
02.2022 - 05.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Life Insurance Sales Agent
AIA Suzhou
07.2017 - 09.2020
- Utilized various marketing tools such as social media, email campaigns, and networking events to attract new clients and expand customer base.
- Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
- Organized informative seminars and presentations for potential clients, generating new leads and increasing overall sales.
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
Administrative Assistant of Sales&Marketing
Fairmont Yangcheng Lake Hotels and Resorts
05.2012 - 05.2017
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Fairmont Gold Lounge Supervisor
Fairmont Yangcheng Lake Hotels and Resorts
08.2010 - 04.2012
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Concierge Agent
Fairmont Palm Jurmerah Hotel Managed Residents
07.2009 - 08.2010
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with variety of services and local attraction information.
Banquet Server
Fairmont Dubai Hotel
08.2007 - 12.2008
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Carried out professional service, retaining polite and friendly approach at all times.
Housekeeping Room Attendant
Fairmont Dubai Hotel
06.2006 - 08.2007
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Skills
- Client relationship building
- Account performance analysis
- Sales negotiations
- Teamwork and collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Education
Diploma - International Business
Beijing Professional Business Institute
BeijingTimeline
Key Account Manager
Kunshan Boman Electromechanical Co. Ltd(Alfa Laval
02.2022 - 05.2024
Life Insurance Sales Agent
AIA Suzhou
07.2017 - 09.2020
Administrative Assistant of Sales&Marketing
Fairmont Yangcheng Lake Hotels and Resorts
05.2012 - 05.2017
Fairmont Gold Lounge Supervisor
Fairmont Yangcheng Lake Hotels and Resorts
08.2010 - 04.2012
Concierge Agent
Fairmont Palm Jurmerah Hotel Managed Residents
07.2009 - 08.2010
Banquet Server
Fairmont Dubai Hotel
08.2007 - 12.2008
Housekeeping Room Attendant
Fairmont Dubai Hotel
06.2006 - 08.2007
Diploma - International Business
Beijing Professional Business Institute
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