Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ruby Gangemi

Perth,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Bunnings Warehouse
08.2023 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Host

Bounce Inc
04.2022 - 02.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Running birthday parties and managing children

Retail Assistant

Kmart
08.2021 - 04.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Delivery Driver

Dominos
02.2021 - 07.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

High School Diploma -

Lumen Christi College
Martin, WA
10.2021

Skills

  • Cash Handling
  • Complaint Handling
  • Customer Consultation
  • Complaint resolution
  • Customer Focus
  • Refund Processing
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Microsoft Office
  • Issue and Complaint Resolution
  • POS Systems
  • Flexible schedule availability
  • Complex Problem-Solving

Additional Information

Can acquire first aid training , CPR and police clearance

Certification

Working with children check

Timeline

Customer Service Assistant

Bunnings Warehouse
08.2023 - Current

Host

Bounce Inc
04.2022 - 02.2023

Retail Assistant

Kmart
08.2021 - 04.2022

Delivery Driver

Dominos
02.2021 - 07.2021

High School Diploma -

Lumen Christi College

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Ruby Gangemi