Ruby Gibbs
Brisbane,QLD
Summary
Dynamic Customer Service Manager with a proven track record at Horizon Charcoal Chicken, enhancing team performance and customer satisfaction. Excelled in staff training and mentoring, leveraging strong adaptability and communication skills. Achieved significant improvements in service delivery by focusing on customer-centric strategies and efficient time management skills, ensuring a seamless and positive experience for all clients.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Horizon Charcoal Chicken
Brisbane , QLD
06.2022 - Current
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Tour De Cure Gala Volunteer
Tour De Cure
Brisbane, QLD
04.2024 - 04.2025
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning and donor outreach.
Western Districts Umpire
Jindalee Jags Netball
Brisbane, QLD
03.2019 - 10.2024
- Worked closely with league officials to coordinate schedules for upcoming matches.
- Collaborated with other umpires during tournaments to ensure accuracy of calls.
- Monitored game play to ensure fair and safe competition.
Customer Service Cashier
Baskin Robbins
Brisbane , QLD
09.2020 - 11.2021
- Processed credit card transactions accurately and efficiently.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Bachelor in Biomedical Science -
Queensland University of Technology
Brisbane, QLD11-2027
Bachelor in Business -
Queensland University of Technology
Brisbane, QLD11-2027
High School Diploma -
Centenary State High School
Brisbane11-2023
Skills
- Staffing coordination
- Training and mentoring
- Cash handling
- Customer focused
- Focused on customer satisfaction
- Excellent time management skills
- Proficient communication
- Strong adaptability
- Excel in a fast-paced environment
Accomplishments
Australian Olympic Change-Maker
- Issued by the Australian Olympic Committee for striving for excellence and positive change within school and sporting communities
House Captain senior leadership role
- Developed and showcased leadership roles delivering speeches, personal attributes and completing projects
References
References available upon request.
Timeline
Tour De Cure Gala Volunteer
Tour De Cure
04.2024 - 04.2025
Customer Service Manager
Horizon Charcoal Chicken
06.2022 - Current
Customer Service Cashier
Baskin Robbins
09.2020 - 11.2021
Western Districts Umpire
Jindalee Jags Netball
03.2019 - 10.2024
Bachelor in Biomedical Science -
Queensland University of Technology
Bachelor in Business -
Queensland University of Technology
High School Diploma -
Centenary State High School
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