Summary
Overview
Work History
Education
Skills
Timeline
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RUBY GOODWIN

RUBY GOODWIN

Fremantle,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Private Carer with a track record of highly productive and efficient task completion. Specialize in personalized care plans, emotional support, and medical administration. Excel in communication, empathy, and patience, ensuring top-quality care and comfort for clients. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

Overview

5
5
years of professional experience

Work History

FIFO Utilities/Housekeeping Room Attendant

Sodexo
Perth, WA
04.2025 - Current
  • Kept up-to-date records of items cleaned in each room.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Replenished room amenities according to established guidelines.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Provided guests with information on hotel services and room features.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.

Flight Attendant

Virgin Australia Regional Airlines
Perth, WA
07.2024 - 04.2025
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Continuously monitored passenger activities during flights to detect any suspicious behaviors or potential security threats.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.

Receptionist/ Assistance in Nursing

Queenslea Care Group
Fremantle, WA
07.2022 - 06.2024
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Verified visitors' identification cards before allowing access to the building.
  • Compiled data from various sources into organized reports for management review.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Prepared welcome packages for new hires.
  • Monitored office supplies inventory and placed orders when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with special projects assigned by management when required.

Private Carer

Aroha Care Group
Scarborough, WA
02.2020 - 05.2022
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored changes in the client's condition or environment that may require further assessment or intervention from healthcare providers.
  • Arranged recreational activities that promoted physical, mental and emotional wellbeing of the client.
  • Maintained detailed records of services provided on a daily basis for each client served.
  • Provided emotional support during difficult times for both clients and their families.
  • Developed a trusting relationship with the client while maintaining professional boundaries.
  • Supported clients' families by providing guidance regarding available resources or services.
  • Assisted with transfers using appropriate lifting techniques and equipment when necessary.
  • Responded quickly in emergency situations by following established protocols.
  • Transported clients to medical appointments or other destinations as required.
  • Provided assistance to elderly clients in their daily activities, such as bathing, dressing and grooming.
  • Accompanied clients on outings in the community, providing companionship and support.
  • Collaborated with family members to ensure quality care was being delivered at all times.

Education

Certificate IV - Business Administration

Upskilled Education
true

Certificate IV - Preparation in Nursing

South Metropolitan TAFE
Murdoch, WA
08.2020

High School Diploma -

Melville Senior High School
Melville, WA
09.2018

Skills

  • Customer service and support
  • Record keeping and documentation
  • Patient care and feeding
  • Appointment scheduling
  • Team collaboration and support
  • Compliance with health regulations
  • Time management and prioritization
  • Conflict resolution strategies
  • Safety procedures and protocols
  • Supply chain management
  • Document scanning and digitization
  • Visitor access control
  • Reception and facilities management
  • Emergency response planning
  • Health regulation compliance
  • Personal hygiene assistance
  • Basic life support skills
  • Transport patients
  • Home health aide (HHA)
  • Task prioritization
  • Preparing meals
  • Bedside manner

Timeline

FIFO Utilities/Housekeeping Room Attendant

Sodexo
04.2025 - Current

Flight Attendant

Virgin Australia Regional Airlines
07.2024 - 04.2025

Receptionist/ Assistance in Nursing

Queenslea Care Group
07.2022 - 06.2024

Private Carer

Aroha Care Group
02.2020 - 05.2022

Certificate IV - Business Administration

Upskilled Education

Certificate IV - Preparation in Nursing

South Metropolitan TAFE

High School Diploma -

Melville Senior High School

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