Ruby Grant-Frost
Moree,NSW
Summary
Motivated Healthcare Professional experienced in healthcare administration, medical reception, and customer service. Delivered exceptional customer service and maintained accurate records through strong communication and organizational skills. Committed to high-quality work and adaptability in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Duty Manager/Lifeguard
Moree Artesian Aquatic Centre
02.2026 - Current
- Supervised daily operations of aquatic facility and ensured safety procedures.
- Managed staff schedules and delegated tasks to team members effectively.
- Coordinated customer service efforts and resolved guest inquiries promptly.
Receptionist
First Light Healthcare
Byron Bay
10.2024 - Current
- Greeted patients and visitors with professionalism and warmth.
- Directed phone calls and inquiries to enhance patient support and staff efficiency.
- Scheduled appointments using the clinic's electronic health record system.
- Maintained a clean and organized reception area for optimal patient experience.
- Facilitated effective communication between medical staff and patients to improve service delivery.
- Processed patient check-ins and streamlined waiting room flow to enhance patient experience.
- Handled administrative tasks, including filing and managing correspondence daily.
Disability Support Worker
Future CareNow
Ballina
11.2025 - 02.2026
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Assisted clients with daily living activities and personal care needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Monitored client behavior and communicated changes to the care team.
- Facilitated recreational activities to promote social engagement among clients.
- Transported clients to appointments and social events.
- Organized and made beds in client rooms to ensure cleanliness and comfort., swept floors, and sanitized surfaces to support activities of daily living.
Phlebotomist
Sullivan Nicolaides Pathology
Ballina/Byron Bay
03.2025 - 11.2025
- Collected blood samples using diverse phlebotomy techniques, ensuring quality and accuracy.
- Upheld sterile conditions during blood collection procedures and adhered to safety protocols during procedures.
- Prepared specimens for laboratory analysis, facilitating timely and accurate test results.
- Educated patients on blood draw process, alleviating anxiety and enhancing patient experience.
- Educated patients on the blood draw process to alleviate anxiety.
- Confirmed patient identity before sample collection prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
Phlebotomist
4Cyte Pathology
Ballina
06.2023 - 08.2024
- Collected blood samples using various phlebotomy techniques and equipment.
- Verified patient identification and ensured proper labeling of specimens.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Documented patient information and sample details accurately in database systems.
- Confirmed accuracy of patient information before collection prior to specimen collection.
- Identified suitable veins for blood draw using palpation techniques suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Receptionist
Doctors at Ballina Fair
Ballina
02.2023 - 03.2024
- Greeted patients and visitors with professionalism and warmth.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled and confirmed appointments.
- Maintained clean and organized reception area to enhance patient experience.
- Coordinated communication between medical staff and patients to ensure seamless information flow.
- Maintained a clean and organized reception area for optimal patient experience.
- Coordinated communication between medical staff and patients effectively.
- Managed scheduling and confirmation of patient appointments using electronic systems.
- Provided administrative support to staff members, typing letters and filing documents.
Lifeguard
Ballina Pool and Waterslides
Ballina
11.2020 - 01.2024
- Monitored pool area to ensure safety of guests and swimmers.
- Enforced pool rules and regulations to maintain a safe environment.
- Provided first aid assistance and communicated effectively with patrons.
- Educated guests on water safety practices and emergency procedures.
- Conducted regular safety checks on equipment and facilities.
- Collaborated with team members during busy periods for efficient operations.
- Maintained cleanliness of pool area, including debris removal and sanitization tasks.
Receptionist
The Cardiac Centre
Ballina Day Surgery/ John Flynn Private Hotspial, NSW/QLD
03.2022 - 03.2023
- Greeted patients and visitors with professionalism and warmth.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments using the clinic's electronic health record system.
- Maintained a clean and organized reception area for optimal patient experience.
- Processed patient check-ins and managed waiting room flow efficiently.
- Coordinated communication between medical staff and patients effectively.
- Handled administrative tasks, including filing and managing correspondence daily.
Customer Service Cashier
Supa Valu IGA
Ballina
03.2021 - 03.2022
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Assisted customers with product inquiries and store navigation.
- Managed cash register operations, including cash handling and balancing drawers.
- Maintained cleanliness and organization of cashier area and checkout lanes.
Education
Ballina Coast High School
Ballina Lighthouse and Lismore Surf Life Saving Club
Charles Sturt University
Skills
- Emergency response
- Pool maintenance
- Risk assessment
- Customer service
- Team collaboration
- Conflict resolution
- Employee training
- Operations coordination
- Effective communication
- Office administration
- Customer/Client relations
- Inventory management
Certification
- Learn to Swim Teacher - Licensed with Royal Lifesaving Australia
Awards Certificates
Date of Birth: 05/27/03
Timeline
Duty Manager/Lifeguard
Moree Artesian Aquatic Centre
02.2026 - Current
Disability Support Worker
Future CareNow
11.2025 - 02.2026
Phlebotomist
Sullivan Nicolaides Pathology
03.2025 - 11.2025
Receptionist
First Light Healthcare
10.2024 - Current
Phlebotomist
4Cyte Pathology
06.2023 - 08.2024
Receptionist
Doctors at Ballina Fair
02.2023 - 03.2024
Receptionist
The Cardiac Centre
03.2022 - 03.2023
Customer Service Cashier
Supa Valu IGA
03.2021 - 03.2022
Lifeguard
Ballina Pool and Waterslides
11.2020 - 01.2024
Ballina Coast High School
Ballina Lighthouse and Lismore Surf Life Saving Club
Charles Sturt University