Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
References
CustomerServiceRepresentative

Ruby Griffiths

Melbourne,VIC

Summary

Passionate and cheerful professional with a BA in Media Studies & Philosophy and a Marketing minor. Proficient in Microsoft Office, Mail Coach, Gorgias, Salesforce, Meta and TikTok. Prioritises the customer's perspective and experience, driven by a love for social media and creativity. Excels both independently and as part of a team, consistently producing successful outcomes. Possess strong organisational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I’m eager to connect and collaborate to bring ideas to life!

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Archies Footwear
02.2024 - Current
  • Promptly responded to customer service tickets, consistently meeting daily targets of 90 tickets per day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilised customer service software to manage interactions and track customer satisfaction.
  • Managed multiple social media platforms, ensuring consistent brand voice and message.

Producer and Content Creator

The Platform Media
01.2022 - 12.2023
  • Coordinated and produced daily radio shows, collaborated with hosts and sound engineers to develop engaging content.
  • Conducted research, booked guests, operated studio equipment, and performed office administration tasks.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Coordinated with producers and on-air talent to create program content, new ideas, and segments.
  • Managed website content updates, ensuring accurate information and consistent branding across all pages.
  • Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Collaborated with creative teams to develop high-quality visuals for effective email promotions.
  • Developed ongoing strategies to optimize for email performance and conversions.
  • Managed multiple simultaneous email campaigns from start to finish.

Telephone Account Manager

Spark Business
02.2021 - 12.2021
  • Managed portfolio of up to 300 accounts, maintaining strong relationships with decision-makers to secure repeat business.
  • Implemented strategies to meet customer needs and achieved monthly KPIs and goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing efficient solutions.
  • Conducted regular account reviews, ensuring client satisfaction levels remained high while uncovering areas for growth.
  • Maximised sales revenue by identifying opportunities for upselling and cross-selling products and services.
  • Established rapport with potential clients during initial contact calls, creating solid foundation for future collaborations.
  • Collaborated with team members to achieve individual and collective sales targets consistently.

Security Concierge

Partridge Jewellers
10.2019 - 11.2020
  • Ensured safety of staff members and high-value products within store.
  • Implemented security protocols and training programs.

Beauty Consultant

The Body Shop
02.2018 - 07.2019
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Analysed customer skin to assess conditions and skin type and suggest products and treatments.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Conducted makeover consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Managed staff, shifts, and conducted monthly stock-takes.

Checkout Operator

Countdown
03.2017 - 02.2018
  • Maintained clean and organized checkout area, ensuring positive shopping experience for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.

Crew Member

McDonald's
10.2015 - 09.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at register.

Education

Bachelor of Arts - Media Studies & Philosophy

Victoria University of Wellington
Wellington, New Zealand
01.2021

High School Diploma -

Kāpiti College
Kāpiti, New Zealand
01.2017

Skills

  • Critical Thinking
  • Audience Engagement
  • Content Strategy
  • Adaptability
  • Customer Service
  • Active Listening

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Available upon request

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Ruby Griffiths