Ruby Hancock
Hythe,Kent
Summary
I am a proactive, enthusiastic dedicated professional with a strong background in customer service and support roles, including experience in many different industries. Recognized for enhancing client satisfaction and maintaining high service standards. CPR trained and a reliable team player, committed to fostering positive relationships and achieving individual and team goals.
I have recently taken a year off to travel where i have been able to work with diverse cultures and adopt new skills which i am now exited to use in my day to day work life.
My proactive approach and ability to adapt to new challenges makes me an ideal candidate for a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Fruit Picker
Central Pac
01.2025 - 02.2025
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Removed and discarded damaged fruits to improve harvest quality.
- Maintained high levels of producibility during early starts and long shifts
Retail
Stirling Sports
06.2024 - 10.2024
- Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
- Customer service skills including till work .
Support Worker
HFT
05.2023 - 08.2023
- Assisted clients with daily living needs and personal care to maintain self-esteem and general wellness.
- Hoist Training
- CRP Trained
- First Aid Trained
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Waitress
Harbour Arm
06.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Teaching Assistant
The Beacon
09.2021 - 01.2023
- Working with high learning needs from ages 4-15 years
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Communication and built relationships with students to earn trust
- Value pacients and clear communication with staff members and students
- Training including BSL, Bucket Training, Safe restriction.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Waitress
Fallow Feilds Pizzeria
05.2022 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
T-Level Health And Science - Level 2 Merit
Canterbury College
Canterbury 06.2022
Maths-4 English-7 Science- 5 Health- 9 -
Brockhill Performing Arts College
Saltwood Hythe Kent06.2021
Skills
CPR Trained
Full UK driving license
Punctual
Reliable
Flexible
Trustworthy
Polite and Friendly personality
Self motivated
Proactive
Highly responsible
Team player
Timeline
Fruit Picker
Central Pac
01.2025 - 02.2025
Retail
Stirling Sports
06.2024 - 10.2024
Support Worker
HFT
05.2023 - 08.2023
Waitress
Harbour Arm
06.2022 - 04.2023
Waitress
Fallow Feilds Pizzeria
05.2022 - 09.2022
Teaching Assistant
The Beacon
09.2021 - 01.2023
T-Level Health And Science - Level 2 Merit
Canterbury College
Maths-4 English-7 Science- 5 Health- 9 -
Brockhill Performing Arts College
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