RUBY HANDCOCK
Goulburn,NSW
Summary
I excel in customer service based environments and have 10+ years of experience. I pride myself on my time management and problem solving skills and I’m extremely self driven. I work well under pressure and enjoy working as part of a team but also thrive in leadership roles.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Travel Consultant
Flight Centre
Goulburn , NSW
05.2026 - Current
- Researched and booked flights, accommodations, and activities for diverse itineraries.
- Provided expert travel advice to clients based on preferences and budgets.
- Collaborated with suppliers to secure competitive rates and exclusive deals.
Manager
Aldi
Goulburn
02.2024 - 04.2026
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Encouraged team members to achieve their best performance through positive reinforcement and support. to enhance productivity and engagement.
- Accomplished diverse responsibilities within deadlines to support smooth operations. within deadlines to support operational efficiency.
- Ensured professional, organized, and safe environment for employees and patrons.
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on store procedures, safety protocols, and customer service standards.
- Monitored inventory levels and organized stock replenishment to maintain product availability.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Retail Assistant
Aldi
Goulburn, NSW
09.2022 - 02.2024
- Served and scanned customers' groceries, accurately processing transactions
- Assisted customers with their needs by providing product information and support.
- Maintained store cleanliness and organization to enhance shopping experience
- Unpacked and stocked shelves to ensure product availability and accessibility
Supervisor
Zambrero
Goulburn, NSW
02.2022 - 09.2022
- Demonstrated leadership and problem-solving skills to resolve customer issues effectively
- Trained staff on food safety protocols and customer service techniques.
- Managed inventory levels and coordinated supply orders for kitchen operations.
- Assisted customers with inquiries and resolved complaints to enhance customer satisfaction.
- Prepared ingredients for meals in a timely manner.
- Maintained store organization and cleanliness to ensure a welcoming environment for customers and staff.
- Calculated and counted all sales at the end of the business day.
Barista
McDonald's
Goulburn, NSW
03.2021 - 02.2022
- Crafted diverse coffee beverages and cafe products to meet customer preferences.
- Assisted customers with inquiries and tailored service to enhance satisfaction.
- Maintained clean and organized workspace to support efficient service delivery.
- Provided excellent customer service in a fast-paced environment.
WAITRESS/BARISTA
Crookwell RSL
Crookwell, NSW
08.2017 - 03.2021
- Assisted customers with meal options and resolved complaints to enhance dining experience
- Delivered meals to customers and cleared dishes promptly to maintain service flow.
- Maintained cleanliness in dining area and kitchen to ensure a welcoming environment.
- Handled cash transactions and processed payments accurately at the register.
Education
Higher School Certificate
Crookwell, NSW 01.2015 - 10.2020
Skills
- Leadership
- Customer service
- Time management
- Organized
- Team player
- Self driven
- Reliable
Timeline
Travel Consultant
Flight Centre
05.2026 - Current
Manager
Aldi
02.2024 - 04.2026
Retail Assistant
Aldi
09.2022 - 02.2024
Supervisor
Zambrero
02.2022 - 09.2022
Barista
McDonald's
03.2021 - 02.2022
WAITRESS/BARISTA
Crookwell RSL
08.2017 - 03.2021
Higher School Certificate
01.2015 - 10.2020