RUBY HAYNES
Summary
I have a genuine interest and passion for working in a people focused role, whether it be in a mental health, community service or reintegration type role. I enjoy working in an environment where I can provide assistance to clients to ensure their needs or requirements are met and that their experience is a positive one. I have many years’ experience working with the community, particularly in a health/community service setting. I have gained skills that I believe would be an asset to any team who requires someone who is understanding, hardworking, people focused and reliable. I am very passionate about helping people who are in crisis or hardship, or people who require support to live healthy, happy and safe. I am knowledgeable in the areas of mental health, AOD, reintegration, support work and disability services, which is ultimately the kind of work I am seeking.
Overview
12
12
years of professional experience
Work History
AOD Reintegration Case Worker
Bunbury Regional Prison
08.2023 - 03.2024
- Case working participants(current inmates), Facilitating psychoeducation classes, Facilitating in reach visits, Using Therapeutic tools, One on one counselling sessions, Case notes/Data entry, Crisis support, Tailored AOD planning, Supporting clients with their AOD related trauma
Remote Community Connector, Indigenous outreach worker, disability support worker, Administration officer
South West Aboriginal Medical Service
07.2020 - 08.2023
- Assisting individual clients to identify their physical, mental, social and emotional needs, Assisting clients with applications and explanation of the process of gaining access to the NDIS, Home visits, Supporting clients through regular contact and follow up on anything they require assistance with, Liaising with clinic staff, specialists and associated support agencies on behalf of clients, Networking and building community relationships with local support services for clients, Assisting with planning and implementation of community events, Administration of client records and general administration duties, Facilitating groups/activities for clients, Travel to visit clients and services throughout the South West, General Reception Duties, Booking, Cancelling and rescheduling appointments, Extensive use and understanding of communicare, Administration duties, Answering/directing calls, Pathology collection
Logistics Assistant/Administrative Assistant
Fugro
01.2018 - 07.2018
- Invoicing
- Receipting
- General administration duties
Receptionist/Job Coach
Ashburton Aboriginal Corporation
07.2017 - 10.2017
- Greeting Clients
- Answering and directing all calls
- Typing word documents
- Photocopying/scanning
- Scheduling appointments
- Assisting clients with employment
- Assisting clients with their Centrelink payments
- Facilitating work activities for clients
Front Desk Receptionist
Bow View Lodge (Banff, Canada)
01.2017 - 05.2017
- Front desk agent/Receptionist duties, Customer service, Checking guests in/out, Preparing daily arrivals, Attending to guest queries and complaints, Answering/directing calls
Administration Clerk(business admin traineeship)
Bunbury Regional Hospital
01.2015 - 12.2016
- Filing, Switchboard/directing calls/inquiries, Liaising with Patients, Administration/reception duties
Receptionist
Needac LTD
01.2012 - 12.2014
- Customer service, Answering phone/directing calls, Typing word documents, Photocopying/scanning, Excel, Word, Publisher, PowerPoint, MYOB, Greeting clients, Scheduling appointments
Education
Certificate II Leadership
Phlebotomy training
Year 12 Graduation certificate -
Australind Senior High School
01.2013
Cert II in community services
01.2011
Skills
- Frontline Customer Service skills
- Very compassionate, understanding, patient and empathetic
- Ability to work in pressured and busy environments
- Sound knowledge of Microsoft Programs (Word, PowerPoint, Excel etc)
- Excellent interpersonal, verbal and written communication skills
- Ability to apply own initiative and manage personal work load as well as, contributing in a team environment
- Sound attention to detail
- Ability to meet deadlines and manage multiple tasks
- Willingness to learn and expand knowledge and experience
- Sound knowledge of Cultural protocols when working with Aboriginal and Torres Strait Islander people
- Ability to work in a multidisciplinary team
Attributes
- Friendly
- Neat and well presented
- Reliable
- Trustworthy
- Well organised
- Enthusiastic
- Ambitious
- Courteous
- Mature and responsible
ADDITIONAL CHECKS/TRAINING
- CURRENT VALID DRIVERS LICENCE
- CURRENT POLICE CLEARANCE
- CURRENT WWCC
- CURRENT FIRST AID CERTIFICATE
- CURRENT DoJ CLEARANCE
- CURRENT DoC CLEARANCE
- MENTAL HEALTH FIRST AID
- DE ESCELATION TRAINING
- GROOMING TRAINING
- TRAUMA INFORMED TRAINING
- CULTUTAL AWARENESS TRAINING
- CLINICAL YARNING TRAINING
- NDIS WORKER SCREENING CHECK
References
- Salena Linforth- SWAMS, 0412 078 912
- Elsie Penny- SWAMS, 0400 747 395
Timeline
AOD Reintegration Case Worker
Bunbury Regional Prison
08.2023 - 03.2024
Remote Community Connector, Indigenous outreach worker, disability support worker, Administration officer
South West Aboriginal Medical Service
07.2020 - 08.2023
Logistics Assistant/Administrative Assistant
Fugro
01.2018 - 07.2018
Receptionist/Job Coach
Ashburton Aboriginal Corporation
07.2017 - 10.2017
Front Desk Receptionist
Bow View Lodge (Banff, Canada)
01.2017 - 05.2017
Administration Clerk(business admin traineeship)
Bunbury Regional Hospital
01.2015 - 12.2016
Receptionist
Needac LTD
01.2012 - 12.2014
Certificate II Leadership
Phlebotomy training
Year 12 Graduation certificate -
Australind Senior High School
Cert II in community services
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