Ruby Hellen
Manly,QLD
Summary
Detail orientated team player coming from a current role at the Johns Lyng Group. My current position at the Johns Lyng Group has given me experience in registering insurance claims after major disaster events as well as other supportive administrative roles. I liaise with insurer's and our team to progress claims for the customers and company's success. Adept at analysing data to identify trends and developing strategies to improve efficiency. Demonstrated ability to work to tight deadlines; to work unsupervised and as team player; excellent oral and written communication skills; resolve complex problems and deliver innovative improvement strategies.
Overview
3
3
years of professional experience
Work History
Portal Specialist/Administrative claim support
Johns Lyng Group
01.2024 - Current
- Liaise with Stakeholders to meet shared goals for the insured
- Ensure the building claims are progressing to meet both the client and insurer’s standards
- Creating data for management to review in order to improve the company’s performance
- Connecting customers to the right representatives of the company where it is a claim from a major disaster or small restoration fix
- Preparing 15-20+ reports per week for submissions (invoices, quotes, and building reports to the clients for their review)
- Respond to Client/Customer/Trade related queries (inbound phone calls/communications)
- Assist with overflow of inbound calls (support to Administration Officers)
- Data Entry – updating file notes, internal and external systems, external and internal reports, and systems.
Event/Sales/New Business assistant
Interactive Theatre International
03.2022 - 09.2023
- Source and update CRM and develop new business leads for clients, venues, and locations for Australian company arm
- Draft and manage event venue contracts
- Negotiate with vendors for payment, invoicing, and accounts
- Book transport and accommodation services for company’s employees and contractors
- Casting research and talent liaison for QLD and VIC repertoire companies.
Hospitality and Front of House
Riverbar & Kitchen
01.2021 - 03.2022
- Front of House, section lead and bartender at busy Brisbane city restaurant and bar
- Greeting and seating guests
- Orders and service delivery
- Bar attendant and drinks service.
Intern/Work Experience
Alt VFX (Film and TV visual effects)
01.2022 - 02.2022
- Observe and assist production coordinators with artist schedule
- Manage meeting room bookings and outlook calendar
- Receptionist.
Education
Senior Year 12 -
Bayside Secondary College
01.2020
Skills
- Administration
- New Business and Sales
- CRM
- Microsoft Office/Power BI
- Database entry
- Logistics
- Accounts Payable
- Audience development
- Disaster claims customer management (Distressed customers after natural disasters)
- Business development
- Production coordination
- Investigations and claims assessments
References
Available upon request
Timeline
Portal Specialist/Administrative claim support
Johns Lyng Group
01.2024 - Current
Event/Sales/New Business assistant
Interactive Theatre International
03.2022 - 09.2023
Intern/Work Experience
Alt VFX (Film and TV visual effects)
01.2022 - 02.2022
Hospitality and Front of House
Riverbar & Kitchen
01.2021 - 03.2022
Senior Year 12 -
Bayside Secondary College
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