Ruby Hollander
Coburg North,VIC
Summary
Diligent nursing professional with demonstrated success in acute emergency hospital setting and outpatient care in GP clinic.
Agile and responsive to dynamic patient needs and environmental conditions. Loves working in a friendly team setting and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment that is backed by resoundingly positive feedback.
Overview
12
12
years of professional experience
Work History
Practice Nurse
The Neighbourhood Clinic
12.2023 - Current
- Cold chain management
- Telephone triage
- Administering immunisations and allergy desensitisation injections
- Provided compassionate support to patients during medical procedures, alleviating anxiety and discomfort.
- Improved patient outcomes through comprehensive care and team collaboration.
- Enhanced cultural competence by providing sensitive care and addressing health disparities.
Nurse Manager
The Neighbourhood Clinic
10.2022 - 11.2023
- Supervised team of five practice nurses.
- Recruited, hired, and trained staff, providing supervision and ongoing development.
- Implemented new and effective onboarding programs for new employees.
- Conducted staff meetings to improve communication and problem-solving.
- Oversaw daily operations, ensuring efficiency and patient satisfaction.
- Led community engagement projects to broaden the practice's scope.
- Addressed and resolved patient and team member issues.
- Managed budget, reducing overhead costs through resource allocation and vendor negotiation.
- Improved patient satisfaction by streamlining scheduling and check-in processes.
- Played a key role in accreditation and QI activities, securing grants up to $5,000.
- Ensured compliance with RACGP guidelines.
Practice Nurse
The Neighbourhood Clinic
04.2021 - 09.2022
As per previous Practice Nurse PD.
Registered Nurse, Emergency Department/ Short Stay
Austin Health
04.2018 - 04.2021
- Austin Health Emergency Department (ED) is one of the busiest in VIC, treating nearly 90,000 patients annually.
- Provided high-quality emergency care and evidence-based nursing.
- Collaborated with medical team to quickly assess and treat patients, managing rapidly changing conditions.
- Responded promptly to codes and coordinated efficient, skilled medical care.
- Communicated openly with healthcare staff to ensure successful patient care.
- Provided exceptional care and support to individuals recovering from acute incidents and managing chronic conditions.
Registered Nurse
Austin Health
03.2012 - 03.2018
Various departments across Austin Health as a Registered Nurse:
- Nurse Bank / Pool
Ward 6 West (Neurosurgery, Vascular, ENT & Maxillo-Facial Surgery)
Graduate Year with Clinical Rotations: Emergency Department, Palliative Care Unit, and Ward 6 West
Responsibilities included:
- Conducted neurological assessments, detecting changes in clinical status.
- Collaborated with interdisciplinary teams for streamlined patient care.
- Worked in acute care in a highly dynamic environment at one of Australia's largest hospitals.
Education
Short Course - New Leader Development Program
Melbourne Business School
Melbourne, VIC03.2023
Bachelor of Nursing -
Deakin University
Geelong, VIC02.2012
High School Diploma -
Oberon High School
Geelong, VIC12.2007
Skills
- Clinical Skills: Up to date on immunisations, phlebotomy (venepuncture), cannulation, complex wound care, Laryngectomy/Tracheostomy care
- Advanced Procedures: Assisting in procedures like biopsies, Implanon/IUD insertion, iron infusions
- Assessment & Management: ECGs, telemetry monitoring, care of acute presentations, post-operative care, complex medical conditions
Critical Care: Care of Neurosurgical High Dependency patients, Cancer screening awareness, advanced clinical assessment - Resuscitation & Education: Adult & Paediatric BLS/Anaphylaxis management, patient education & counselling
Feedback
- Excellent management of the nurse roster and nurse coverage.
- Nurse communication and nurse support. Ruby seems to have a great working relationship with her team members, who in turn provide TNC with high quality nursing support.
- Improvement to our documentation and processes around key areas of need, e.g. triage, various nurse tasks
- Ruby has strong clinical skills and has grown in confidence at sharing these - she is able to assess a situation, consider various associated issues and is comfortable to share her thoughts.
- Ruby's bedside manner and communication with patients is excellent.
- Ruby holds herself and her team to high standards. She has a strong ethical and moral compass.
Professional Development
2024
- STIs and BBV's for Nurses and Midwives (ASHM)
- Contraceptive Implant (Implanon NXT) Theory Online (Sexual Health Victoria)
2023
- Introduction to Intrauterine Devices (Sexual Health Victoria)
- Melbourne Business School, New Leader Development Program
- RACGP Introduction to Aboriginal and Torres Strait Islander cultural awareness training
2022
- Australasian Institute of Clinical Governance, Effective Leadership in the Healthcare setting online course
2021
- Immunisation in the General Practice setting (APNA)
- Iron deficiency and Iron infusion Training (Vifor Pharma)
- Adult and Paediatric Basic Life Support training
2020
- Voluntary Assisted Dying online learning module
2019
- Foundations in Emergency Nursing - 1 Year course (Austin Health)
- Advanced Life Support course (Secondary Responder)
- Autism Spectrum Disorder study day
2018
- Aggression management and prevention study day
- Nitrous Oxide sedation competency
- Biers Block competency
- Optimal Bladder Health following spinal cord injury online learning package
2017 & Earlier
- Courses completed prior to 2018 can be provided upon request as this CV highlights the most recent courses while acknowledging my commitment to ongoing education throughout my career.
References
Available upon request
Timeline
Practice Nurse
The Neighbourhood Clinic
12.2023 - Current
Nurse Manager
The Neighbourhood Clinic
10.2022 - 11.2023
Practice Nurse
The Neighbourhood Clinic
04.2021 - 09.2022
Registered Nurse, Emergency Department/ Short Stay
Austin Health
04.2018 - 04.2021
Registered Nurse
Austin Health
03.2012 - 03.2018
Short Course - New Leader Development Program
Melbourne Business School
Bachelor of Nursing -
Deakin University
High School Diploma -
Oberon High School
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