Hudson Galanou
Rowville,Australia
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telesales/Customer Service Associate
Innovative Mechatronics
01.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through phone interactions.
- Managed high call volume with exceptional time management skills, minimising wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with cross-functional teams, including marketing and logistics, to ensure aseamless customer experience from inquiry to purchase.
- Maintained a high level of accuracy in order processing, ensuring timely delivery and fulfillment of customer orders.
Parts Interpreter
Burson Auto Parts
07.2021 - 01.2023
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Processed 60-100 calls per day, increasing revenue by skillfully upselling and closing customer sales
- Achieved sales goals through proactive customer engagement, consistently delivering top-notch service, and fostering loyal consumer relationships.
- Played a key role in maintaining inventory accuracy by opening and thoroughly checking deliveries, promptly resolving any issues with vendors to ensure a seamless supply chain process.
Apprentice Bricklayer
Cherrysack & Co Pty Ltd
08.2020 - 07.2021
- Used hand tools and mechanical cement mixing equipment
- Acquired and maintained high skill level in construction, alteration, repair and maintenance of masonry structures and surfaces
- Determined required materials, job requirements and task priorities according to work orders.
Customer Service Assistant
Woolworths
05.2016 - 08.2020
- Delivered fast, friendly and knowledgeable service
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors
- Organized ingredients and restocked supplies to prepare for busy periods
- Checked signage and pricing to verify accurate displays on counters and in cases.
Education
Year 12 VCAL -
Box Hill Institute
Box Hill, VIC11.2019
Year 10 -
Templestowe College
Templestowe, VIC12.2017
Skills
- Inbound and outbound calls
- Freight labelling
- Mopro, Ezyparts, Sage software
- Microsoft OS
- Pick packing
- Warranty requirements and requests
- Quotations
- Liaising with suppliers and support teams
- Goal-oriented
- Team building
- Inventory auditing
- Reviewing deliveries
- Ordering parts
- Maintaining stock levels
- Invoice processing
Certification
White Card
Certificate II in Electrotechnology (2019, Box Hill Institute)
Certificate II in Building & Construction - Bricklaying (2018, Swinburne University)
References
References available upon request.
Timeline
Telesales/Customer Service Associate
Innovative Mechatronics
01.2023 - Current
Parts Interpreter
Burson Auto Parts
07.2021 - 01.2023
Apprentice Bricklayer
Cherrysack & Co Pty Ltd
08.2020 - 07.2021
Customer Service Assistant
Woolworths
05.2016 - 08.2020
Year 12 VCAL -
Box Hill Institute
Year 10 -
Templestowe College
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