Ruby Kuster-Sinclair
Summary
I am a responsible and capable person with excellent people skills. I have confidence and the ability to work with people of all ages and cultures. I believe in myself and am willing to take on new challenges. I am reliable, have a calm temperament and am a well presented and attentive employee. I have a friendly personality and an enthusiastic approach to customers.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Uraidla Pub
03.2024 - Current
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Child Care Assistant
Private Employment
01.2022 - Current
- Offered and supervised in age appropriate playtime and engaged in enriching activities to keep children entertained and safe.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Monitored children's progress and identified areas of improvement.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, activity setup, bath time and nappy changes for efficient operations.
Food and Beverage Waiter
Karkoo Nursery And Cafe
03.2021 - Current
- Welcomed and sat patrons. providing excellent customer service skills and developed excellent table manner.
- Developed strong rapport with returning customers, leading to increased customer loyalty and positive reviews.
- Liaised with kitchen staff to navigate service periods, as well effectively managing issues throughout service during peak and off peak periods.
- Proficient with POS system and strong money handling skills
- Effective communication and problem-solving skills to tend to customers needs and resolve any customer complaints, promoting long-term loyalty.
- Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- Cultivated warm relationships with regular customers.
Retail Worker
Peter Alexander
10.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash.
- Navigated customer and store needs during peak times as a Christmas casual.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Certificate - First Aid
Vital Training
Adelaide, SA10.2023
Diploma - Cabin Crew
Learning Cloud
Adelaide, SA10.2023
High School Diploma -
Blackwood High School
Eden Hills, SA11.2022
Certificate III - Hospitality
Queensford College
Adelaide, SA10.2021
Certificate III - Dancing And Performance
TAFE SA - Adelaide College of The Arts
Adelaide, SA12.2020
Skills
- Customer Assistance
- Reliability and punctuality
- Well groomed and professional presentation
- Cultural Sensitivity
- Initiative-taking
- Safety awareness
- Complaint Handling
- Food and Beverage Service
- Excellent people skills
- Friendly and engaging personality
Interests and Accomplishments
I am fit and healthy and love sport. I have competed competitively in club netball, being part of premiership winning teams several times. I have also competed in club callisthenics, performing in team, solo and duo competitions successfully over many years.
Timeline
Restaurant Waiter
Uraidla Pub
03.2024 - Current
Retail Worker
Peter Alexander
10.2023 - 01.2024
Child Care Assistant
Private Employment
01.2022 - Current
Food and Beverage Waiter
Karkoo Nursery And Cafe
03.2021 - Current
Certificate - First Aid
Vital Training
Diploma - Cabin Crew
Learning Cloud
High School Diploma -
Blackwood High School
Certificate III - Hospitality
Queensford College
Certificate III - Dancing And Performance
TAFE SA - Adelaide College of The Arts
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