Ruby-Leigh Sullivan
Iluka,NSW
Summary
Dynamic leader with proven success at Ruby’s Bizarre, enhancing workflow efficiency and productivity. Expert in team leadership and customer service, fostering skill development and relationship building. Implemented strategic inventory management, achieving optimal stock levels. Quick learner with excellent communication skills, adept at driving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Manager
Ruby’s Bizarre
Iluka
01.2025 - Current
- Led team in implementing operational improvements, enhancing workflow efficiency and productivity.
- Developed and executed training programs for staff, fostering skill development and knowledge retention.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
Representative
Iluka Hardware
Iluka
01.2023 - 03.2026
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Oversaw inventory management processes, ensuring optimal stock levels.
- Trained new staff on operational procedures and customer service standards.
- Developed and implemented efficient workflows to improve turnaround times.
- Analyzed sales trends to inform product selection and merchandising strategies.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Waitstaff Manager
Figtree Restaurant
Iluka, NSW
01.2022 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Individual Support in Aged Care And Disability
TAFE NSW
NSWCertificate II -
Maclean High School
Maclean, NSWFirst Aid Certificate
TAFE NSW
NSW06.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Sales techniques
- Negotiation
- Fast Paced
- Quick Learner
Timeline
Manager
Ruby’s Bizarre
01.2025 - Current
Representative
Iluka Hardware
01.2023 - 03.2026
Waitstaff Manager
Figtree Restaurant
01.2022 - 02.2026
Individual Support in Aged Care And Disability
TAFE NSW
Certificate II -
Maclean High School
First Aid Certificate
TAFE NSW