Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruby Lines

Bundall,QLD

Summary

I am outgoing, friendly & self-motivated individual. I am a clear communicator, fast learner, and good listener. I enjoy being part of a successful team, have excellent customer service skills and show great initiative leading by example.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admin Assistant

CASSI
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Disability Support Worker

CASSI
03.2023 - Current
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Bar Attendant

Gold Coast Turf Club
05.2022 - 04.2024
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.

Kitchen Hand

Gold Coast Turf Club
06.2022 - 01.2023
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Plated and presented food following chef requirements.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Animal Shelter Volenter

Animal Welfare League Qld
10.2022 - 01.2023

· Followed pet care instructions for dietary needs and medication regimens.

· Monitored animals for behavioral problems and signs of health issues.

  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.

Function Set up & Admin Assistant

Gold Coast Turf Club
07.2022 - 11.2022
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Setting Rooms & Bars for Large Events
  • Moving Furniture, setting tables, polishing cutlery & glassware, folding linen & napkins
  • Printing menus & setting buffets ready for foodservice
  • Answering telephones & emails
  • Greeting guests, making tea & coffee
  • General enquiries & office duties

Dog Groomer

Dog Emporium
03.2022 - 05.2022

. Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.

. Demitted dogs and trimmed hair in ears and between paw pads.

· Kept cages, kennels, play yards and grooming areas neat and clean.

· Managed facility laundry, cleaning and restocking.

Receptionist

Katherine Motel
09.2016 - 09.2016

· Managed multiple tasks and met time-sensitive deadline

· Confirmed appointments, communicating with clients and updated client records.

· Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Australian Industry Trade College - Gold Coast
Robina, QLD
11.2023

Skills

  • Customer Service
  • Office Administration
  • Customer Relations
  • Critical Thinking
  • Daily living assistance
  • Lifestyle Support

Certification

RSA

First Aid Certificate & CPR

Blue Card

White Card

NDIS Workers Screening Certificate II Skills for Work Vocational Pathways and Certificate III in Entrepreneurship & New Business

Timeline

Disability Support Worker

CASSI
03.2023 - Current

Animal Shelter Volenter

Animal Welfare League Qld
10.2022 - 01.2023

Function Set up & Admin Assistant

Gold Coast Turf Club
07.2022 - 11.2022

Kitchen Hand

Gold Coast Turf Club
06.2022 - 01.2023

Bar Attendant

Gold Coast Turf Club
05.2022 - 04.2024

Dog Groomer

Dog Emporium
03.2022 - 05.2022

Receptionist

Katherine Motel
09.2016 - 09.2016

Admin Assistant

CASSI

High School Diploma -

Australian Industry Trade College - Gold Coast
Ruby Lines