Ruby Lipscombe

· Managing incoming calls and enquiries, from external stakeholders, government departments, the public, health professionals, and internal departmental staff.

· Promptly and efficiently directing callers, and enquiries via inbox, to relevant external and internal areas.

· Leveraging departmental resources and policy information to provide accurate information to enquirers.

· Utilising various digital departmental systems for document access, record management, and data capturing.

· Contributing to quality assurance measures, by participating in team meetings with management staff, and ensuring continuous improvement in operational tasks.

· Managing allocated tasks, by tracking progress, and completing tasks within specified timeframes.

· Providing on-the-job training and contributing to induction activities for new employees.

· Effectively communicating and collaborating with families in a friendly and professional manner.

· Assisting parents and carers to resolve issues in accordance with policies, and deescalating issues, when necessary, to management.

· Documenting children’s learning and academic, social, and emotional learning and development.

· Ensuring sensitive and medical information and records for children and their families and staff are kept confidential.

· Demonstrating a strong commitment to the cognitive, social, and emotional development of young children, fostering a positive learning environment.

· Providing customers with information about over-the-counter medications, products, and prescription related queries.

· Assisting pharmacists with preparation of prescription items and orders.

· Using POS systems and computer systems to process transactions.

· Ensuring accurate dispensing of medications and providing exceptional customer service.

· Assisting in the management of stock levels to ensure optimal product availability.