Ruby Long
East Kurrajong,NSW
Summary
Motivated and energetic individual with a strong work ethic. Range of skills working with customers and other staff, detail-oriented and strong focus on quality of service no matter the task.
Overview
5
5
years of professional experience
Work History
Volunteer
Westmead Children's Hospital
- Used strong interpersonal communication skills to convey information to others.
- Supervised free play and other activities to keep children safe.
- Provided support and companionship to patients in need of assistance.
- Entertained young children, ensuring their safety.
Volunteer
Alley Cafe
07.2019 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Restocked displays to ensure customers could view items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Made and served café beverages with focus on speed, quality and consistency.
- Maintained clean and attractive product displays to entice customer purchases.
Crew Member
McDonald's
09.2021 - 09.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted feedback from customers and the management team.
- Took orders, assembled orders, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the store.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register with accuracy in a fast-paced environment.
- Became familiar with products to answer questions and make suggestions.
Barista
George Street Loft
09.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items.
Cafe Worker
Alley Cafe
03.2024 - Current
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Completed open and closing procedures both aided and alone.
- Contributed to team efficiency by working in various roles such as barista, cashier, and food preparer.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Preparation and service of High Tea
Assistant
Longs Wholesalers
03.2024 - Current
- Simple accounting and data entry tasks such as logging intakes and payments made using MYOB.
- Completed required tasks by hand with efficiency and accuracy.
- Packing apparel and sorting orders.
Education
Bachelor of Psychology Honours
Western Sydney University
Sydney, NSWHigh School Diploma -
Norwest Christian College
Riverstone, NSW09.2022
Skills
- Operate Cash Register
- Handling Complaints
- Verbal and Written Communication
- Organization and Time Management
- Problem-Solving
- Customer Service
- Friendly Attitude
- Telephone Etiquette
Timeline
Cafe Worker
Alley Cafe
03.2024 - Current
Assistant
Longs Wholesalers
03.2024 - Current
Barista
George Street Loft
09.2023 - 03.2024
Crew Member
McDonald's
09.2021 - 09.2023
Volunteer
Alley Cafe
07.2019 - 09.2021
Volunteer
Westmead Children's Hospital
Bachelor of Psychology Honours
Western Sydney University
High School Diploma -
Norwest Christian College
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