Ruby Malloch
Sydney,NSW
Summary
Responsible professional with experience in retail operations and Guest service skills. Proven success in high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled multi-tasker successful at meeting performance objectives and delivering exemplary service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Rydges World Square Hotel
03.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Retail Store Manager
Cotton On Body
06.2023 - 12.2023
- Resolved customer complaints in a professional manner.
- Recruited, trained, coached and managed a team of retail staff members.
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Interviewed and hired prospective employees according to team needs.
- Reviewed sales reports weekly to track progress against goals.
- Monitored employee performance and provided feedback
Retail Department Manager
Cotton on
11.2022 - 06.2023
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
RETAIL STORE MANAGER
Supre
02.2022 - 07.2022
- Resolved customer complaints in a professional manner.
- Recruited, trained, coached and managed a team of retail staff members.
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Interviewed and hired prospective employees according to team needs.
- Reviewed sales reports weekly to track progress against goals.
- Monitored employee performance and provided feedback
CASUAL RETAIL ASSISTANT
Supre
11.2020 - 02.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Stella Maris College
Manly, NSW09.2020
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Stock Management
- Operational Efficiency
- Problem-solving strengths
- Guest Services
Certification
- Responsible service of alcohol License
Timeline
Guest Service Agent
Rydges World Square Hotel
03.2024 - Current
Retail Store Manager
Cotton On Body
06.2023 - 12.2023
Retail Department Manager
Cotton on
11.2022 - 06.2023
RETAIL STORE MANAGER
Supre
02.2022 - 07.2022
CASUAL RETAIL ASSISTANT
Supre
11.2020 - 02.2022
High School Diploma -
Stella Maris College
- Responsible service of alcohol License
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