Ruby Matthews

- Managed entry of up to 150 complex customer orders per day

- Coordinated data entry, production and transportation for customer orders up to $1million

- Liaised daily with customer representatives to resolve issues with orders and deliveries

- Collaborated with multiple internal departments including production, transportation, finance and management to ensure a seamless customer experience

- Contributed actively to monthly team initiatives and practices to assist in the achievement of business goals and outcomes.

- Handled payroll processing for 10 employees, ensuring timely payment and adherence to tax regulations.

- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

- Identified accounting errors when cross-referencing documents and database information.

- Assisted in the completion of tax forms in compliance with legal regulations.

- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.

- Coordinated the calendars of 9 accountants, including appointments, training and meetings

- Managed and responded to daily correspondence and inquiries from clients via telephone and email.

- Administered a professional office, including reception duties, filing and supplies.

- Maintained and processed invoices, deposits, and money logs.

- Managed accounts payable and receivable activities focusing on maintaining vendor relationships

- Completed payroll for 12 employees and maintained detailed records of procedures.

- Tracked inventory movement between internal venues

- Utilised bookkeeping applications including Xero and Commbank

- Handled day-to-day activities in a busy cafe unsupervised

- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.

- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.

- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

- Provided guidance on grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

- Maintained a clean and organized workspace for optimal productivity and safety.

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

- Controlled large commuter crowds with quick, efficient service.

- Created a wide variety of hot and cold drinks with consistently positive customer satisfaction scores.

- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

- Delivered excellent customer service experiences by addressing concerns promptly and professionally.

- Trained cafe employees to consistently exceed customers' expectations and provide superior service.

- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

- Grew cafe sales by effectively marketing business and providing additional services such as catering

- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

- Trained cafe employees to consistently exceed customers' expectations and provide superior service.

- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.