Ruby McCluskie
Burwood
Summary
Dynamic and personable professional with a passion for beauty and exceptional customer service. Strong foundation in beauty products, coupled with expertise in makeup application and skincare routines, ensures clients receive tailored recommendations that enhance personal style. Proven ability to thrive in fast-paced environments while prioritizing client interaction and satisfaction through attentive, personalized care. Committed to leveraging transferable skills in a new field, contributing to team success, fostering positive client experiences, and enhancing overall customer satisfaction while streamlining store operations.
Overview
3
3
years of professional experience
Work History
Beauty Assistant
Sephora, Pitt St
10.2023 - 09.2025
- Practised in quickly and efficiently retaining product information and large amounts of information.
- Excellent customer service experience.
- Trusted to open and close store alongside managers.
- Adept in dealing with busy environments and fast turnarounds.
- Teamwork experience in large groups - working with team of 30+ people.
- Experience working in assigned roles and sections.
- Skilled and experienced in teaching new information.
- Comfortable interacting w/ wide array of people from different backgrounds.
- Required consistent punctuality and used to working with deadlines.
- Invited by managers to represent store at nationwide Sephora Press Day 2024.
- Assisted customers with product selection, enhancing their shopping experience and driving sales.
- Educated clients on skincare routines, promoting brand loyalty and increasing repeat visits.
- Maintained cleanliness and organization of displays, ensuring a visually appealing environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels through accurate tracking and restocking of products, optimizing availability.
- Trained new staff on store procedures and product knowledge, fostering a knowledgeable team environment.
- Utilized point-of-sale systems to process transactions efficiently, minimizing wait times for customers.
- Improved store sales performance by effectively cross-selling and upselling beauty products.
- Demonstrated commitment to continuous learning by attending industry workshops and seminars on new techniques or products.
- LVMH Training.
Retail Assistant
Seed Heritage, Birkenhead Point
11.2022 - 10.2023
- Developed and maintained product knowledge to answer customer inquiries and promote sales.
- Assisted in the training of new retail staff.
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner.
- Assisted with the setup and takedown of promotional displays.
- Organised and maintain the store, ensuring a clean and safe environment for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted with opening and closing of shop.
- Assisted customers with product selection, enhancing overall shopping experience.
- Organized and maintained merchandise displays to optimize visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Collaborated with team members to achieve sales targets and deliver exceptional service.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Bachelor of Arts - History
University of Sydney
11-2025
High School Diploma -
Presbyterian Ladies College
10.2022
Skills
- Proficient in communication and teamwork
- Skilled in high-pressure environments
- Extensive familiarity with product features
- Client relations experience
- Collaborative in diverse environments
- Strong interpersonal skills
- Adaptable learner
- Consistent reliability
- Proactive approach to skill development
- Fashion and beauty trends awareness
- Organized scheduling coordination
- Creative problem-solving
- Upselling proficiency
Leadership and team experience:
- Peer Support Leader (2020)
- Mentoring younger students
- Working with peers to develop and implement mentoring plans
- Working within small and large groups
- Student Representative Council + Home Room Captain (2017-2019)
- Representing peers within SRC
- Leading and advocating for class and peer group within the school
- Communicating with all levels within the school
- Advocating for peers and year groups within the school structure
- Service Learning (2019-2021)
- Brainstorming, planning and implementing fundraising events
- Contributing to the management of budgets
- Working within groups
Timeline
Beauty Assistant
Sephora, Pitt St
10.2023 - 09.2025
Retail Assistant
Seed Heritage, Birkenhead Point
11.2022 - 10.2023
Bachelor of Arts - History
University of Sydney
High School Diploma -
Presbyterian Ladies College