Ruby McInnes
Marburg,QLD
Summary
Adept at fostering educational and engaging environments, my strong work ethic and cultural sensitivity, paired with exceptional customer service skills, have consistently improved team efficiency and customer satisfaction across roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Childcare Educator- Relief/Part Time
Brassall Childcare Centre
2023.07 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Organized and supervised large and small group activities.
Bar Staff Member
Bottletree Hotel
2023.04 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Supervisor/Waitress
The Sugarmill Cafe & Restaurant
2022.04 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Marburg Hotel
2019.09 - 2021.12
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certifications
Certificate III - Early Childhood Education And Care
Tafe Queensland
Bundamba, QLD06.2024
High School Diploma -
Faith Lutheran College
Plainland, QLD12.2022
Skills
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- Strong Work Ethic
- CPR and First Aid
- Practical Learning
- Cultural Sensitivity
- Health and safety
- Customer Service
Timeline
Childcare Educator- Relief/Part Time
Brassall Childcare Centre
2023.07 - Current
Bar Staff Member
Bottletree Hotel
2023.04 - Current
Supervisor/Waitress
The Sugarmill Cafe & Restaurant
2022.04 - Current
Waitress
Marburg Hotel
2019.09 - 2021.12
Certifications
Certificate III - Early Childhood Education And Care
Tafe Queensland
High School Diploma -
Faith Lutheran College
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