Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ruby Mclaughlan

Mildura,VIC

Summary

I understand the benefits of hard work, dedication and loyalty. Despite my age I have already experienced a diverse and challenging life. Both parents have been a career Police Officer and a Nurse in leadership positions requiring them to transfer and move throughout NSW and Victoria. As a family we lived a life ‘in a fish bowl’ and understand the importance of public expectation and reputation. I am the eldest of my four siblings and I keep a calm head and sensible decision making in times of need. I have worked in the retail and hospitality industry for last six (7) years, beginning in early 2017. Dealing with the public in a ‘face to face’ capacity has enabled me to understand that I do in fact have the skills to not only serve the public, but to mentor and guide new employees in the art of customer satisfaction, whilst displaying a professional, confident and enthusiastic approach to the retail sector. I take every set task seriously and commit fully to achieve my personal best, the role modelling I've had in my life to this stage has enabled me to be a confident and driven person and a reliable employee. The skills I've learnt will ensure my customer service would be professional, measured and in line with your company’s expectations. Not only would I be willing to take on any training, I would ensure that I surpass the benchmark that is required for any upcoming position. All positions that I have held require consistent professional presentation to a high standard. Maintaining a strong level of physical and mental health is a priority.

Overview

7
7
years of professional experience

Work History

Operations Manager/Waitress Supervisor

Mildura Cruises
Mildura, Vic
11.2017 - Current
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Prepared salads and appetizers
  • Manual handling
  • OHS responsibilities
  • Face to face customer service responsibilities.
  • Developed relationships with clients to ensure repeat business.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained accurate records of all bookings, including cancellations and no-shows.
  • Managed customer inquiries regarding bookings, providing information on availability and rates.

Front Service & Assistant Manager

Pan's Takeaway
Mildura, Vic
01.2020 - 01.2025
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
  • Handled customer payments
  • Applied safe food handling
  • Fast-paced environment
  • Served customers with a helpful and positive demeanor
  • Handled phone orders.

Receptionist Administrator

Macu Kitchens
Mildura , Vic
02.2024 - 08.2024
  • Scheduled appointments and maintained calendars for staff members.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Assisted with administrative tasks such as data entry into company databases.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Provided assistance with payroll processing when needed.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.

Birthday Party Host

Putt Putt
Mildura, Vic
09.2018 - 11.2019
  • Greeted guests and welcomed them to the birthday party.
  • Supervised all kids
  • provided food, beverages, and cake for all attendees.

Education

Certificate IV in Travel And Tourism -

William Angliss Institute
Online
05-2024

High School Diploma -

Mildura Senior College
11.2020

High School Diploma -

St Josephs College
11.2018

Skills

  • Quick learner, keen to experience different challenges
  • Willingness to give anything a go
  • Proficient and trusted in cash and financial management
  • Safe food handling
  • Strong verbal communication
  • Good at working in a team and equally as comfortable working without supervision
  • Positive attitude
  • Problem solver
  • Confident in conflict management and negotiation skills
  • Willing to learn
  • Excellent personal presentation
  • Self-motivated and driven to succeed
  • Resilient
  • Customer first mindset
  • Confident with technology having working with multiple computer systems to date
  • Food Preparation
  • Supply Restocking
  • Inventory Oversight
  • Cleaning and Sanitation
  • Workplace Health and Safety
  • Organizational Management
  • Customer Service
  • High-Pressure Environments
  • Customer Relationship Management
  • Business and Operations Management

References

Rebecca Olsen, Divisional Commander VicPol, 0407472789

Dennis McLaughaln, Mildura Cruises, 0477 932 789

Mele Miki, Pans takeaway Manger, 0475 798 439

Timeline

Receptionist Administrator

Macu Kitchens
02.2024 - 08.2024

Front Service & Assistant Manager

Pan's Takeaway
01.2020 - 01.2025

Birthday Party Host

Putt Putt
09.2018 - 11.2019

Operations Manager/Waitress Supervisor

Mildura Cruises
11.2017 - Current

Certificate IV in Travel And Tourism -

William Angliss Institute

High School Diploma -

Mildura Senior College

High School Diploma -

St Josephs College
Ruby Mclaughlan