RUBY MILNE

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Evaluate the performance of each store and their store manager through LSKD objectives & benchmarks.
• Recruit customer focused team members.
• Manage store costs through effective rostering, shrinkage control and implementation of a high standard of customer experience.
• Coach, educate and support rollout of key community events and activations throughout the Region.
• Evaluate and provide key product insights and impact reflective of community engagement and sell through.
• Established and maintained high levels of Visual Merchandising execution and presentation through the use of merchandising skills and product life cycle and sell through knowledge.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Evaluate the performance of each market to understand and influence key areas of

opportunity.

• Building and implementation of strategies to enhance piercing performance.
• Process, marketing & asset building and implementation.
• Event planning and execution.
• Provide market wide support for Piercing services.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.

• Managed AA, A, B & C Grade stores across QLD
• Evaluate the performance of each store and their store manager through Lovisa objectives & benchmarks.
• High focus on people development and upskilling.
• Recruit customer focused team members.
• Manage store costs through effective rostering, shrinkage control and implementation of a high standard of customer experience.
• Implement and oversee effective sales motivational tools daily.
• Action region wide rosters and payroll approvals.
• Stocktake coordinator and trainer.
• Qualified piercing trainer.
• Provide statewide support for people management, state planning and growth.
• Enhanced regional sales by implementing effective strategies and collaborating with the team.

• Senior Team member from 2014 - 2015. Store Manager from 2015 - 2018.
• Implementation of store’s daily/weekly/monthly targets, LFL growth and general tracking.
• Achieve monthly growth on previous year’s sales.
• Track sales hourly using the store diary.
• Continuously improve on all company KPI’s through customer experience.
• Coach, mentor & develop Team Members to achieve set sales targets.
• 100% full and up to date planograms and promotions up to date.
• Implementation of company tools to train and achieve exceptional customer experience.
• Training team members how to style customers with the Lovisa Style Steps - using drills and regular coaching.
• Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution.

• Assisted in consulting and recruiting of candidates and registration process.
• Filing and management of candidate and client database.
• Processing and updating information via in-house software including FastTrack, FieldGlass and Office Suite.
• Diary and task management.

• Utilised in-house contractor management system and other IT processes including FieldGlass, SAP Business Costing Tools & Office Suite.
• Organisation and administration of Boyne Smelters induction program.
• General office HR.
• Management of contractor qualifications records and liaising with contractors for updating of records including licences and business information.
• Managed web based inductions for contractors and employees.
• General administration and filing.
• Dealt with a fast paced and high pressured environment.