Ruby Mitchell

• Coordinate multiple transport schedules and drivers simultaneously, achieving successful completion within deadlines, to ensure the most efficient day to day transport operations.
• Maintain compliance with all applicable laws and regulations, reducing the risk of fines or penalties for the company.
• Manage budgets effectively, ensuring cost-efficient use of resources without compromising service quality.
• Establish and maintain positive partnerships with key internal and external stakeholders, while maintain privacy and confidentiality.
• Coordinate transport services to match the needs of clients and carers to provide excellent customer service.

• Processed applications for new accounts.
• Processed customer transactions promptly, minimising wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Learned about customer's financial needs, established trust, and optimised sales opportunities resulting in quality customer service.

• Planned, scheduled and coordinated general maintenance and major repair projects.
• Spearheaded property management policies and procedures.
• Negotiated and executed new leases, renewals and terminations.
• Developed and maintained professional relationships with residents, community and owners.
• Managed daily administrative tasks, including tenant relations and rent collections.

• Tailoring best solutions and packages to suit customer needs and budgets.
• Striving to achieve monthly KPI targets.
• New staff inductions; mentoring new and existing staff.
• Ensuring weekly accurate stocktake; pricing/ordering new accessories; rotating and returning old stock.

At time of employment, I was commended as the top sales representative of accessories for 3 consecutive months - topping the stores records.

• Organised recreation and therapy programs - congruent with participants therapy goals, activities and interests, or with specific physical and mental disabilities, english as a second language, and barriers to learning in mind.
• Met deadlines while maintaining high-quality deliverables.
• Developed departmental objectives, budgets, policies, procedures and strategies.
• Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficiency.

• Maintained files and filing, keeping sensitive information confidential.
• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
• Screened incoming telephone calls, routing to appropriate personnel.
• Assisted in the preparation of presentations using Microsoft Office suite applications such as Word, Excel, PowerPoint.