Ruby Nottle
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. In depth understanding of operational practices and the importance of customer satisfaction. Offers strong background in customer relations and communication.
Recognised for maintaining service standards and building strong relationships with clients. Detailed and precise when entering data and assisting colleagues. Seamless assistance with guests in friendly, courteous manner and experience at an Iconic Australian pub where making an impression is of upmost significance. Proven adaptability to thrive during major events occurring in a remote town.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Administrator
Samios Plumbing Supplies
05.2022 - Current
- Provide accurate pricing quotations for customers
- Develop comprehensive project plans and timelines to facilitate on-time project delivery.
- Efficiently manage incoming requests from customers by prioritizing tasks based on urgency and relevance.
- Sourced suppliers and purchased necessary materials for work.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Assist with customer calls and face-to-face interaction
Receptionist
Ken Hall
01.2022 - 04.2022
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Waitress
Coffee Institute
06.2021 - 09.2021
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Hospitality Worker
Marree Hotel
03.2021 - 06.2021
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintaining clean, comfortable, and well-organized guest rooms.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Marryatville High School
Marryatville, SASkills
- Technical Understanding
- Documentation Management
- Time Management
- Problem Solving
- Scheduling and Planning
- Effective Communication
- Resource Allocation
- Housekeeping
- Multitasking Abilities
- Cash Handling
- Active Listening
- Front Desk Management
- Interpersonal Skills
Certification
Cert III Business
TAPS - 2022
HOBBIES
I enjoy spending time with my family who live in a remote town in South Australia. I look forward to quiz nights at the local pub or a movie marathon with close friends. I am a proud social butterfly!
REFERENCES
Steven Thomas
Branch Manager Samios Plumbing Supplies
0427 202 450
Joe Calvert
Hotel Manger Marree Hotel
0447 710 126
Timeline
Project Administrator
Samios Plumbing Supplies
05.2022 - Current
Receptionist
Ken Hall
01.2022 - 04.2022
Waitress
Coffee Institute
06.2021 - 09.2021
Hospitality Worker
Marree Hotel
03.2021 - 06.2021
High School Diploma -
Marryatville High School
Cert III Business
TAPS - 2022
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