Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Richards

Summary

Thorough and dedicated team player with strong organizational capabilities. Successfully managed multiple projects simultaneously, always ensuring accuracy and attention to detail. Eager to make meaningful contributions in a new journey with unwavering commitment and drive.

Overview

13
13
years of professional experience

Work History

Research Executive

JWS Research
03.2022 - Current
  • Conducted initial data analysis to identify key themes and trends
  • Data visualisation - created charts and infographics to best represent data and provide easy understanding
  • Managed multiple concurrent research projects while adhering to strict deadlines
  • Wrote report summaries interpreting section findings, key insights and client objectives
  • Programmed online surveys
  • Programmed and moderated online discussion boards on a range on topics
  • Day to day project management
  • Communicated and reported to project leads
  • Worked in conjunction with outside providers to ensure smooth sailing for online discussion boards, surveys and focus groups
  • Reviewed and validated data tables for accuracy and completeness
  • Collaborated with external partners to develop and enhance an AI platform, contributing to design, implementation and optimisation efforts
  • Trained new staff on company processes
  • Basic administration, including contacting participants and directing calls to relevant employees

Pro Shop Staff

Moonah Links Resort
02.2012 - 02.2022
  • Provided exceptional customer service and used communication skills to build rapport with both members and guests
  • Managed sales and booking transactions for many different types of reservations
  • Assisted with wholesalers, corporate partners and members on events, including helping to oversee and conduct events and competitions
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Leveraged expertise in customer relations, problem-solving, and rapid learning
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Collaborated with team members to streamline processes and improve overall efficiency
  • Managed time effectively during busy periods by prioritizing tasks according to urgency and importance levels.
  • Worked closely with supervisors to address any operational concerns or challenges faced during daily tasks
  • Managed visual merchandising by maintaining attractive displays that showcased featured products effectively
  • Trained new staff, equipping them with essential skills and knowledge to perform their roles effectively and maintain high service standards
  • Conducted regular stock takes to ensure inventory accuracy, identify discrepancies, and optimize stock levels
  • Demonstrated flexibility by adapting quickly to changes in work assignments or schedules as needed without compromising performance quality
  • Resolved customer issues promptly, demonstrating empathy and understanding to maintain positive relationships
  • Restocking merchandise, handling customer inquiries, and maintaining a well-organised store environment
  • Food and beverage experience

Education

Bachelor of Psychological Science -

Deakin University
Burwood, VIC
04.2021

VCE -

Rosebud Secondary College
Rosebud, VIC
12.2015

Skills

  • Positive attitude
  • Eye for detail
  • Strong interpersonal relationships
  • Communication skills
  • Quick to ability to learn
  • Technology - ability to quickly adapt to new software
  • Teamwork and collaboration
  • Effective multitasking

Timeline

Research Executive

JWS Research
03.2022 - Current

Pro Shop Staff

Moonah Links Resort
02.2012 - 02.2022

Bachelor of Psychological Science -

Deakin University

VCE -

Rosebud Secondary College

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Ruby Richards