Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ruby Richardson

Melbourne,Vic

Summary

Dedicated and hardworking professional with a strong background in hospitality, seeking to transition into a sales career. Years of customer service experience have equipped with excellent communication skills and a keen ability to connect with diverse clients. Commitment to delivering exceptional service sets apart and ensures customer satisfaction.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

The Ship Inn
05.2023 - Current
  • Led by example in delivering first-class customer care, maintaining a positive, can-do attitude at all times.
  • Cleared and cleaned customer tables quickly, aiding quick turnarounds between diners.
  • Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols.
  • Greeted guests warmly, seating at tables and advising of ordering processes and daily specials.
  • Delegated tasks effectively amongst team members, ensuring efficient front-of-house operations.
  • Supported management in distributing waiting staff across restaurant sections for optimised service efficiency.

Bartender

Browns Brasserie and Bar
09.2023 - 02.2024
  • Maintained brand image by keeping neat personal appearance.
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Greeted and seated guests to establish prompt, high quality service.
  • Prepared garnishes before service to decorate and create picturesque cocktails.
  • Helped prepare range of drinks, including cocktails, mocktails, coffee and iced beverages.

Waitress and Bartender

Duke of Oxford
06.2022 - 06.2023
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.

Head Waitress

Captains cabin
08.2019 - 09.2020
  • Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
  • Adhered to quality expectations and standards.
  • Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service.
  • Communicated effectively with kitchen staff to maintain timely service and deliver special requests.

Waitress Assistant

Captains Cabin
08.2017 - 09.2018
  • Delivered quality food and beverage service to over 100 guests per shift.
  • Greeted new customers, answered initial questions and took drink orders.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.

Education

Bachelor of Science - Criminology

Nottingham Trent University
Nottingham, NGM

A-Levels - Psychology, Physical Education and English Language

Hartpury College
Hartpury, GLS

Skills

  • Restaurant hospitality
  • Waitress mentoring
  • Customer Service
  • Resolving customer concerns
  • Teamwork and Collaboration
  • Problem-solving skills
  • Time Management
  • Multi-tasking strength

Accomplishments

  • Obtained leadership in three sports teams regionally in the UK.
  • Selected for England under 20's Women's rugby team in 2020.
  • Graduated from University with am Bachelor Honours degree in social science.
  • Achieved the highest number of positive reviews and references from customers in a previous restaurant, resulting in a cash prize.

Timeline

Bartender

Browns Brasserie and Bar
09.2023 - 02.2024

Waitress Supervisor

The Ship Inn
05.2023 - Current

Waitress and Bartender

Duke of Oxford
06.2022 - 06.2023

Head Waitress

Captains cabin
08.2019 - 09.2020

Waitress Assistant

Captains Cabin
08.2017 - 09.2018

Bachelor of Science - Criminology

Nottingham Trent University

A-Levels - Psychology, Physical Education and English Language

Hartpury College

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Ruby Richardson