Ruby Roberts

I returned to my former employer of 7 years, Sequal, in order to support a woman with a brain injury after a family crisis that led to a sudden increase in support hours (a need for 24/7 care). I've worked with this woman for a total of 8 years now. I also picked up hours with other clients, on a casual basis. I completed the following duties:

• Maintained clean and organised home environments to enhance ease and comfort of daily living.
• Assisted participants with personal grooming needs, assisting with maintaining hygiene, but also with taking pride in their own appearance and their own unique style.
• Provided human-centred support, to enable people to meet their individual life goals, following personal plans as developed by my support team.
• Completed training when offered, in mealtime support, epilepsy support, Social Role Valorisation, manual handling and a range of other relevant fields.
• Planned and prepared nutritious meals and snacks to meet several dietary requirements, including supporting people with dysphagia and type 2 diabetics.
• Liaised with my supervisors to review and improve support.
• Coordinated doctor's appointments, exercise, recreation and family visits to maintain a schedule.
• Administered medication to people I supported, according to strict schedules. Filled out relevant paperwork correctly, where relevant.
• Gathered community resources and coordinated referrals to obtain services.
• Documented services and collected required data for evaluation, through shift notes and other required paperwork.
• Transported patients safely to social activities and appointments. I have a full license, a clean driving record and a well maintained, comprehensively insured car.

While attending to some family commitments in Maryborough, Queensland, I secured work, providing home care, hygiene support and respite for aged people still living at home. I conducted the following duties:

• Provided domestic support, cleaning homes. This mainly involved vacuuming, mopping, making beds, dusting, wiping down kitchens and cleaning bathrooms.
• Improved client well-being by providing consistent and compassionate care during respite periods. This support included respite for people providing care to family members with dementia.
• Developed a strong rapport with clients and their families, fostering trust and open communication.
• Continually pursued professional development opportunities, staying current on best practices in respite care and related fields.
• Offered engaging activities that promoted mental stimulation and physical activity for clients during respite periods. These included attending social activities, or home based activities, like reading and crafts.

The bulk of my experience is with Sequal, who I worked with from 2016-2022, and then 2023-2024, a total of almost 8 years. In that time, I developed long term working relationships and a strong rapport with several NDIS participants, and their families. These participants had a range of support needs, broadening my skillset.

• Maintained a clean and hygienic home environment to support activities of daily living, supporting their unique preferences, cultural backgrounds and wishes. Respecting people's autonomy and self-determination in their homes is crucial to me.
• Maintained daily living standards by assisting NDIS participants with personal hygiene needs.
• Provided participant-centred support, to enable people to meet individual life goals, following personal plans, developed by participants and my support team.
• Completed NDIS training, and any other training offered by my employers.
• Planned and prepared nutritious meals and snacks, adhering to a diabetic diet. Also supported people with dysphagia to prepare and safely eat texture modified meals and drinks according to international standards.
• Liaised with supervisor to review and improve support.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Administered medication to people I supported, according to strict schedules. Filled out relevant paperwork.
• Assisted participants to access community resources and to meet people for social, creative, interest-based and professional connection.
• Documented services and collected required data for evaluation, as laid out by my supervisors,
• Transported patients safely to social activities and appointments, using my comprehensively insured car. I possess a full car license and a clean driving record.
• Liaised with supervisor to review and improve support, on an ongoing basis.

• Did fill-in work, on a casual basis, relieving people on leave at Blue Care: domestic support, vacuuming, cleaning bathrooms, shopping assistance, support with bathing.

• Maintained clean and well-organised home environments for aged care clients' comfort and safety.
• Supported full lives and strong mental health through compassionate care, taking an active interest in enhancing human connection in the community where possible.
• Observed patients for changes in physical, emotional, mental or behavioural conditions and injuries - in particular, pressure injuries, skin integrity issues, medication issues and signs of dementia. I reported these using the correct channels and paper work.
• Aided with mobility and independence for clients and continually monitored their safety, assisting people in wheelchairs and those who used walkers.
• Monitored health and well-being of people I supported and reported significant health changes.
• Recorded client status progress and challenges in logbooks and reports.
• Assisted the people I supported with life goals and community access.

• Supported people with a range of disabilities in their homes, assisting with domestic and mealtime support.
• Assisted people to access community events and appointments, and to maintain relationships with family through transport to outings.
• Assisted people with bathing and personal grooming.
• Cooking meals, following specific dietary requirements.
• Administering and documenting medication.
• Recorded client status progress and challenges in logbooks and reports.
• Assisted people I support with life goals and community access.