- Passionate about balancing physical health with mental and emotional wellness
- Bodybuilding
- Embracing outdoor adventures such as being in nature with my fur child (small fluffy dog)
- Personal Development and Self-Improvement
- Reading
- Quality time with loved ones
Ruby Sayer
Kingscliff
Summary
Professional fitness expert with proven track record in guiding clients towards achieving their health and overall wellness goals. Known for personalised training and nutrition programs, strong motivational skills, and commitment to results. Skilled in strength training, cardiovascular conditioning, and nutritional protocols.
Overview
17
17
years of professional experience
Work History
Personal Trainer and Online Coach
Sole Trader, Contracting to Fitness Cartel Tweed
10.2021 - Current
- Enhance client fitness levels by designing personalized workout plans.
- Conduct initial consultations to create tailored exercise and nutrition protocols.
- Delivered group fitness classes to promote community health and wellness.
- Maintaining client retention with engaging and motivating interactions.
- Demonstrating proper exercise techniques for client safety and effectiveness.
- Collaborating with clients to set achievable fitness goals.
- Fostering positive client relationships, enhancing overall client satisfaction.
- Tracking client progress to ensure achievement of fitness goals.
- Providing nutritional guidance in both tracking calories/macros and meal plan recommendations for comprehensive health improvements and body recomposition.
- Invoicing and direct debit management.
Health and Wellness Coach/Customer Service Representative
Confidential Private Individual
08.2023 - 02.2025
- Increased client motivation to achieve their goals through regular check-ins, progress tracking, and positive reinforcement.
- Utilized various assessment tools to measure client progress objectively, ensuring data-driven decision-making in plan adjustments.
- Promoted healthy lifestyle changes by designing tailored exercise programs for clients based on individual needs and abilities.
- Developed marketing materials highlighting the benefits of a comprehensive wellness program for potential clients.
- Served as a positive role model for clients, embodying the principles of health and wellness through personal habits and behaviours.
- Strived to enhance clients lifestyles through education, nutrition, exercise, stress reduction and mindset coaching for clients.
- Implemented creative strategies for overcoming common barriers to change such as time constraints or financial limitations faced by clients.
- Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
- Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
- Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
- Provided exceptional customer service that resulted in high levels of client satisfaction, leading to increased referrals from existing clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Management of subscription payments.
Reception/Administration
Fitness Cartel Tweed Heads
01.2022 - 06.2023
- Working independently and collaboratively in a team environment.
- Kept front desk and common areas clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of towels, cleaning supplies, protein shake bar, supplements and other amenities for optimal availability to members.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Provided administrative support by updating member records and processing payments.
- Contributed to social media content creation, engaging gym community online.
- Collected membership payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Finance Broker
Blink Finance
05.2019 - 10.2021
- Enhanced client satisfaction by providing tailored financial solutions and exceptional customer service.
- Successfully closed deals with a high rate of client retention and repeat business.
- Applied expert negotiation tactics when liaising between clients and lenders to achieve mutually beneficial outcomes.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance at all times.
- Streamlined loan application processes for quicker approvals and increased productivity.
- Kept on top of changes in lending policies by routinely attending workshops, seminars, and webinars related to the industry.
- Attended networking events to establish industry connections and promote brand awareness.
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
Senior Property Manager
Harcourts BMG
02.2017 - 04.2019
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant or landlord complaints.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel and attended tribunal hearings to resolve complex tenant disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with tenancy agreements and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Attracted tenants by advertising vacancies and personally showed properties to potential renters.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Established rental rates by surveying local comparable rental rates.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Collected and maintained careful records of rental payments and payment dates including managing trust accounts.
Property Manager
Ray White Tweed Heads
10.2014 - 02.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed entry and exit reports to identify required repairs or remedies needing to be made prior to and at the end of tenancies.
- Completed routine inspections gathering reports for the landlord.
- Completed and coordinated property viewings for available listings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Processed new tenant applications
- Negotiated lease agreements to meet both tenant needs and landlord goals.
Property Manager Assistant
National Solutions Group
01.2013 - 08.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed entry and exit reports to identify required repairs or remedies needing to be made prior to and at the end of tenancies.
- Completed routine inspections gathering reports for the landlord.
- Completed and coordinated property viewings for available listings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Processed new tenant applications
- Negotiated lease agreements to meet both tenant needs and landlord goals.
Gym Receptionist
PYCSAM Health and Fitness
01.2008 - 01.2012
- Working independently and collaboratively in a team environment.
- Kept front desk and common areas clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of towels, cleaning supplies, protein shake bar, supplements and other amenities for optimal availability to members.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Provided administrative support by updating member records and processing payments.
- Contributed to social media content creation, engaging gym community online.
- Collected membership payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Certifications in Nutrition and Specialised Women's Trainer courses -
Women's Fitness Academy Aus
03-2025
Certificate 3 and 4 in Fitness -
National Health And Fitness Academy
Gold Coast, QLD11-2021
High School -
Riverside High School
01.2010
Certificate 3 in Printing and Graphic Arts -
RMIT University
01.2013
Skills
- Exercise programming
- Nutrition protocols (flexible dieting and/or meal planning)
- Fitness assessment
- Client motivation
- Body composition analysis
- Mindset coaching
- Habit coaching
- Adaptive solutions for disabilities and injuries
- Collaboration with other health care professionals
Interests
Timeline
Health and Wellness Coach/Customer Service Representative
Confidential Private Individual
08.2023 - 02.2025
Reception/Administration
Fitness Cartel Tweed Heads
01.2022 - 06.2023
Personal Trainer and Online Coach
Sole Trader, Contracting to Fitness Cartel Tweed
10.2021 - Current
Finance Broker
Blink Finance
05.2019 - 10.2021
Senior Property Manager
Harcourts BMG
02.2017 - 04.2019
Property Manager
Ray White Tweed Heads
10.2014 - 02.2017
Property Manager Assistant
National Solutions Group
01.2013 - 08.2014
Gym Receptionist
PYCSAM Health and Fitness
01.2008 - 01.2012
Certificate 3 in Printing and Graphic Arts -
RMIT University
Certifications in Nutrition and Specialised Women's Trainer courses -
Women's Fitness Academy Aus
Certificate 3 and 4 in Fitness -
National Health And Fitness Academy
High School -
Riverside High School
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