RUBY STEINDORF-STUART
Summary
Highly motivated and professional individual who demonstrates a desire and ability to succeed throughout a strong operations and administration career. Including managing large teams, high responsibilities, and service driven roles. Positions held have required resourcefulness, reliability, and an ability to think outside the box.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Operations
STEPS Pathways Boarding College
12.2021 - Current
- Effectively coordinate a team of 15+ staff in a fast-paced environment
- Head of Department – Operations, including direct line manager duties
- Manage all day-to-day operations in a calm and professional manner
- First point of contact for students and parents' issues
- Strong focus on a range of disabilities and bridging the gap
- Strong ability to deescalate concerns in an empathic and timely manner
- High volume rostering duties
- Create, update, and implement new policies and procedures
- Implement new company structure plans and ensure timely communication with all involved
- Recruit, interview and conduct high level induction and training
- Strong NDIS knowledge and understanding
- High level invoicing and billing skills
- Proficiently trained in MYP programs
- After hours On Call duties
- Conduct and run meetings with other Head of Departments.
Support Trainer
STEPS Pathways Boarding College
06.2020 - 12.2021
- Support students to develop independent life skills
- Mentor students with an emphasis on problem solving solutions to real world problems
- Active listening and empathy to all individuals
- Ability to follow policies and procedures in a timely manner
- High level of observation skills both with students and their environment
- Hold group sessions and run activities
- Go above and beyond to ensure workspace is neat and tidy.
Restaurant Supervisor
04.2019 - 03.2020
- Covid-19 Pandemic), Cellar Door on First
- Strong focus on customer service and communication
- Manage customers complaints in a calm and respectful manner
- Manage staff rosters, training, and overall staff moral
- Organise functions and meetings independently
- Open and close procedures autonomously and trusted with company keys.
Restaurant Assistant Manager
The Boat Shed Cotton Tree
12.2014 - 04.2019
- Customer focused
- Smooth communication and problem-solving skills
- Deliver clear, concise questions and answers in a high stress environment
- End of day cash handling
- Trusted to open and close restaurant individually
- Engage and respect people with a range of different backgrounds, beliefs, and values.
Education
Certificate III - Individual Support And Disability
STEPS Education And Training
Caloundra, QLD05.2020
Year 12 High School Certificate -
Sunshine Beach State High School
Sunshine Beach, QLD12.2007
Skills
- Ability to Lead a Team
- Excellent Communication
- Dependable and Responsible
- Problem-Solving
- Microsoft Office
- Analytical and Critical Thinking
- Training and Development
- Self-Motivated
- Empathic and Warm Natured
- Active Listening
- Highly Organised
- Planning and Coordination
References
Available Upon Request
Certification
- NDIS Worker Orientation Module Certificate
- Blue Card
- Disability Worker Screening
- Open Manual License and Reliable Car
- Up to Date COVID-19 Vaccinations
Interests
- Spending Time with Friends
- The Beach
- Staying Active
- Cooking
- Reading
- Animals and Nature
Timeline
Head of Operations
STEPS Pathways Boarding College
12.2021 - Current
Support Trainer
STEPS Pathways Boarding College
06.2020 - 12.2021
Restaurant Supervisor
04.2019 - 03.2020
Restaurant Assistant Manager
The Boat Shed Cotton Tree
12.2014 - 04.2019
Certificate III - Individual Support And Disability
STEPS Education And Training
Year 12 High School Certificate -
Sunshine Beach State High School
- NDIS Worker Orientation Module Certificate
- Blue Card
- Disability Worker Screening
- Open Manual License and Reliable Car
- Up to Date COVID-19 Vaccinations
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