Ruby Stewart-Wayland
Minnie Water,NSW
Summary
I see myself as Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. I'm a Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Also an Experienced waitress Offering enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Overview
5
5
years of professional experience
Work History
Checkout Supervisor
Ritchies IGA
, NSW
04.2020 - 12.2021
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Coached and mentored staff members through constructive feedback to develop long-term career goals
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Treated associates with fairness and respect, providing recognition of accomplishments
- Counted and balanced cashier drawers
- Trained associates on returns and exchange processing, coupons and promotional requirements
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Packed and bagged products according to customer preferences.
Waitress
The Kiosk
Yamba, NSW
05.2019 - 03.2020
- Cleared table and bussed dishes to allow for quick setups
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Reset tables between guests refilled condiments and wiped down surfaces
- Followed established protocols and made smoothies according to company recipes
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Waitress
, NSW
03.2017 - 02.2018
- Stocked server areas with supplies before, during and after shifts
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
Maclean High School
7 Woombah St, Maclean NSW 246309.2021
Skills
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Team Building and Motivation
- Workflow Coordination
- High Energy and Stamina
- Verbal and Written Communication
- Transactions and Cash Handling
- Food and Beverage Service
- Multitasking and Prioritization
- Policies and Procedures
- Inventory Stocking
- Reliable and Responsible
Refernces
Madonna Thomas, Previous front end manager (Ritchie's IGA)
phone:0432072272
email:madonna_thomas@hotmail.com
Jeremy, Duty manager (Ritchie's IGA)
Phone:0435217399
Email:Jeremypool50@gmail.com
Timeline
Checkout Supervisor
Ritchies IGA
04.2020 - 12.2021
Waitress
The Kiosk
05.2019 - 03.2020
Waitress
03.2017 - 02.2018
High School Diploma -
Maclean High School