Ruby Thewes
Cairns,QLD
Summary
Safety-focused and detail-oriented aviation professional with experience in ground operations supervision at Virgin Australia. Skilled in radio communication with pilots, coordinating aircraft turnarounds, and responding to time-critical operational and in-flight emergencies. Demonstrates strong situational awareness, clear communication, sound decision-making, and the ability to remain calm under pressure. Seeking to apply these skills and a strong commitment to aviation safety to a career in Air Traffic Control.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Virgin Australia
Cairns, QLD
08.2024 - Current
- Led guest services team in check-in, boarding, and arrival operations to ensure seamless guest experiences.
- Coordinated Virgin Australia flight departures with ground handling and cabin crew to maintain operational efficiency.
- Communicate with pilots via radio to confirm fuel figures, flight details and relay any in-flight emergency information to relevant personnel.
- Enforced safety procedures and airport security requirements at service points.
- Documented irregular operations, delays, and service disruptions in airport systems
Assistant Restaurant Manager
McDonald’s
Cairns, QLD
10.2019 - 08.2024
- Led restaurant shifts and coordinated daily front counter and kitchen operations.
- Coached crew performance and resolved customer concerns in a fast-paced setting.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Managed cash handling, drawer balances, and daily register procedures.
- Ensured compliance with health and safety regulations.
Education
Cairns State High School
Cairns, QLDSkills
- Flight dispatch
- Radio communication
- Safety compliance
- Airport operations
- Emergency response
- Situational awareness
- Decision making
- Clear communication
- Stress management
- Attention to detail
- Memory retention
- Relaying critical information
- Exemplary verbal communications
- Assertiveness
- High stress tolerance
- Problem-solving
- Multitasking
- Active listening
- Critical thinking
- Task prioritization
- Mathematical reasoning
Timeline
Guest Services Supervisor
Virgin Australia
08.2024 - Current
Assistant Restaurant Manager
McDonald’s
10.2019 - 08.2024
Cairns State High School