Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Ruby Thompson

Melbourne,VIC

Summary

My current role at Westpac is customer based. I am currently in Consumer Finance position. I have 5+ years experience managing in Hospitality and dealing with customer service. I have decided to change my career path as I see a greater path for myself. Unsecured Lending was a great start for my journey in Westpac but i wish to continue my growth in the corporate world . To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Consumer Finance Coordinator

Westpac Group
Melbourne, VIC
10.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Consumer Finance Officer

Westpac Banking
Melbourne, 3000
06.2021 - 10.2022
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Served customers and followed outlined steps of service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Westpac Support Lead Secondment

Westpac Banking
Preston, VIC
06.2022 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Identified issues, analyzed information and provided solutions to problems.

Manager

Secret Garden Bar
St Kilda, VIC
01.2020 - 05.2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Recorded inventory sales into organization's weekly income report.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated report data to proactively adjust and enhance operations.
  • Cross-trained existing employees to maximize team agility and performance.

Floor Manager

Penny Young
Moonee Ponds, VIC
01.2020 - 01.2021
  • Supervised department recoveries to maintain organized and professional displays for customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed full team schedule to maintain adequate coverage.
  • Trained and coached employees in how to properly complete Handle Complaints and execute client functions.

Education

High School Diploma -

Ave Maria College
Aberfeldie, VIC
11.2016

Skills

  • Consumer-related reporting
  • Consumer behavior
  • Staff Management
  • Policies and procedures
  • Strategic planning
  • Verbal and written communication

Referees

Westpac Banking Corporation

Matthew Giarrusso

0432 647 728

Penny Young

Jess Lidgerwood

0413 682 598

Timeline

Consumer Finance Coordinator

Westpac Group
10.2022 - Current

Westpac Support Lead Secondment

Westpac Banking
06.2022 - 07.2022

Consumer Finance Officer

Westpac Banking
06.2021 - 10.2022

Manager

Secret Garden Bar
01.2020 - 05.2021

Floor Manager

Penny Young
01.2020 - 01.2021

High School Diploma -

Ave Maria College

Similar Profiles

CREATE PROFILE
Ruby Thompson