Ruby Wilkinson
West Lakes Shore,SA
Summary
Dedicated Patient Service Representative with comprehensive experience in multiple departments. Detail-oriented and proactive with excellent relationship-building skills, a hardworking nature and an adaptable approach. Proficient in TRAK Care systems.
Overview
5
5
years of professional experience
Work History
Patient Services Admin Clerk
St Andrews Hospital
10.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with appropriate regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took excess and co-payments, as well as processed Medicare claim's through HICAPS.
- Used TRAK to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Retrieved medical data for physicians and patients.
- Generated medical records on patient admissions, treatment and discharge for disbursement to various departments.
Retail Sales Assistant
Jo Mercer
08.2019 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Coached team on effective upselling and cross-selling methods.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Assistant
Seed Heritage
01.2019 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Located merchandise across various stores to address customer needs.
- Coached team on effective upselling and cross-selling methods.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
St Mary's College
Adelaide, SA11.2017
Skills
- Outbound Calling
- Document Filing
- Intake Interview
- Administrative Support
- Office Administration
- Appointment Confirmation
- Insurance Coverage Verification
- Medical Billing
- Call Transfers
- Electronic Health Records Systems
- Patient Admission
- Clerical Support
- Payment Collection
- Clinical Data Entry
- Emergency Services
- Patient Data Management Systems
- Medical Filing
- Patient Care and Confidentiality
Timeline
Patient Services Admin Clerk
St Andrews Hospital
10.2021 - Current
Retail Sales Assistant
Jo Mercer
08.2019 - 10.2021
Retail Sales Assistant
Seed Heritage
01.2019 - 08.2019
High School Diploma -
St Mary's College
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