Ruby Williams
Geraldton,WA
Summary
Motivated young worker with six years of experience boosting sales and customer loyalty
through individualized service. Resourceful expert at learning customer needs, directing
to desirable merchandise and upselling to meet sales quotas. Committed to
strengthening customer experiences with positivity and professionalism when answering
requests and processing sales. Independent worker with great communication and
organizational skills. Comfortable collaborating in team environments.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Piper Lane Cafe
Geraldton
01.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
EXPLORATION FEILD WORKER
TORIAN RESOURCES
Leonora, WA
02.2022 - 07.2023
- working alongside exploration geologist with knowledge and expertise to collect data samples of minerals on mapped out sediment company owed.
- navigating remote areas, collect soil samples, and perform gridding and rehabilitation of mine site
- training of new employees.
- use of XRF (X-ray fluorescence) which determine the chemistry of a sample by measuring the fluorescent (or secondary) X-ray emitted from a sample when it is excited by a primary X-ray source.
- use of Garmin rino radio/gps to communicate and plan mapping routes for holes to be drilled.
- set up lines for drill rigs
- preformed physical tasks to move heavy bags of samples to and from site to vehicle then to lab for processing.
- working FIFO roster 2/1 with 12hour shifts
Administration Assistant
WAYNES WINDSCREENS
Perth, WA
08.2021 - 02.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using MYOB to facilitate on-time payment.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded expenses and maintained accounting records.
Manager
Sporting Globe
Belmont, WA
01.2021 - 08.2021
- Served customers in friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant Manager
Blake street Merchant
Perth, WA
03.2019 - 03.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Led and directed team members on effective methods, operations and procedures
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Senior Waitress
Rose & Crown
Perth, WA
03.2018 - 03.2019
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Checked identification to enforce age regulations for alcoholic beverages
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Manager
Geraldton Motor Inn
Geraldton, Western Australia
01.2013 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Demonstrated new products, procedures and techniques to employees
- Recorded inventory sales into organization's weekly income report
Education
Certificate III - Childrens Services
Tafe Institute
Geraldton2015
High School Diploma -
Nagle Catholic College
Geraldton, WA2012
Skills
- C Drivers license
- HR license
- Customer service
- Organization
- Personal Protective Equipment Training
- First Aid
- Safety awareness
- Staff training/development
- Delegation, Scheduling, mentoring
- Safety awareness Service of Alcohol
- RWWA TAB compliance
- Unrestricted approved managers (red card)
- Working with children check
- Police clearance
Reference
Shay Bingham- Professional reference
0420424855
Rylee Eley -Personal reference
0419996244
Timeline
Cafe Manager
Piper Lane Cafe
01.2024 - Current
EXPLORATION FEILD WORKER
TORIAN RESOURCES
02.2022 - 07.2023
Administration Assistant
WAYNES WINDSCREENS
08.2021 - 02.2022
Manager
Sporting Globe
01.2021 - 08.2021
Restaurant Manager
Blake street Merchant
03.2019 - 03.2020
Senior Waitress
Rose & Crown
03.2018 - 03.2019
Manager
Geraldton Motor Inn
01.2013 - 01.2017
Certificate III - Childrens Services
Tafe Institute
High School Diploma -
Nagle Catholic College