Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

RUBY YANG

Bendigo,VIC

Summary

Customer-focused professional with extensive hospitality experience in restaurants and housekeeping. Demonstrated expertise in customer service and effective issue resolution, enhancing guest experiences. Proven ability to improve operational efficiency and customer satisfaction through proactive problem-solving and strong communication. Maintained high service quality during peak periods, resulting in increased guest satisfaction and repeat business rates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Staff Member

Federal Hotel
Thursday Island, QLD
01.2025 - 05.2025
  • Provided excellent customer service while taking and processing drink orders.
  • Prepared cocktails and beverages according to customer specifications.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Collaborated with team members to ensure smooth bar operations during peak hours.
  • Organized and restocked the bar area.

Housekeeper

Jardin Motel
Thursday Island, QLD
01.2025 - 05.2025
  • Cleaned guest rooms and common areas to maintain high standards of cleanliness.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Responded to requests from guests regarding housekeeping needs.

FOH Staff

Shujinko Ramen
Melbourne, VIC
09.2024 - 01.2025
  • Delivered warm, efficient service to customers in high-pressure environments.
  • Assisted with food preparation tasks as needed.
  • Managed customer service, food serving, and cashier responsibilities effectively.
  • Adapted swiftly to Australian work culture and operational standards.

All Rounder

Snow Monkey Ramen Shop
Melbourne, VIC
06.2024 - 09.2024
  • Operated POS systems and managed cash flow in a high-volume ramen restaurant.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Welcomed and served customers to ensure exceptional dining experiences.
  • Assisted in implementing promotional strategies to enhance customer engagement.

Housekeeping Room Attendant

Melbourne Marriott Hotel
Melbourne, VIC
06.2024 - 07.2024
  • Serviced rooms by making beds, dusting and vacuuming.
  • Cleaned guest rooms to meet company and departmental standards.
  • Changed and replenished bed linens, towels, and guest amenities.

Data Analyst

Maersk Global Service Center
11.2019 - 05.2024
  • Produced weekly/monthly reports using advanced Excel spreadsheet functions
  • Utilized data visualization tools to effectively communicate business insights
  • Created various Excel/PPT documents to assist with pulling metrics data and presenting information to stakeholders

Education

Bachelor - Finance

Sichuan University
Chengdu
06.2019

Skills

  • Quick learner
  • Adaptability
  • Team collaboration
  • Time management
  • Customer service
  • Attention to detail
  • Workplace organization

Availability

  • Full-time/Part-time, available to start immediately

Certification

RSA Certificate

Timeline

Bar Staff Member

Federal Hotel
01.2025 - 05.2025

Housekeeper

Jardin Motel
01.2025 - 05.2025

FOH Staff

Shujinko Ramen
09.2024 - 01.2025

All Rounder

Snow Monkey Ramen Shop
06.2024 - 09.2024

Housekeeping Room Attendant

Melbourne Marriott Hotel
06.2024 - 07.2024

Data Analyst

Maersk Global Service Center
11.2019 - 05.2024

Bachelor - Finance

Sichuan University

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RUBY YANG