Summary
Overview
Work History
Education
Skills
Affiliations
Availability
Timeline
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Ruby Jay Mantas

Sydney,New South Wales

Summary

Energetic and personable professional with a passion for delivering unforgettable experiences. Currently pursuing a Certificate IV in Community Services, I bring a wealth of expertise in customer service and the hospitality industry. Known for my bubbly and outgoing personality, I thrive in engaging with people and creating a positive atmosphere. Outgoing, adventurous, sociable, talkative, and witty, I approach every interaction with genuine enthusiasm. Having explored various corners of the globe through international and domestic travel, I've not only gathered stamps but also a deep appreciation for different cultures. This has taught me the value of making connections with people from all walks of
life. I bring this understanding to create a welcoming and inclusive environment.

Overview

11
11
years of professional experience

Work History

Bartender

Cargo Bar
01.2021 - 12.2021
  • Crafted and served a diverse range of beverages
  • Provided exceptional customer service in a high-paced environment, ensuring high levels of satisfaction
  • Managed cash transactions and processed POS payments efficiently
  • Contributed to maintaining a lively and welcoming atmosphere

Supervisor/Bartender

Belvedere Hotel
01.2018 - 12.2020
  • Conducted daily financial transactions, processed POS payments, and managed inventory
  • Coordinated with the team to resolve queries and ensure customer satisfaction
  • Oversaw daily opening and closing procedures, including ATM and CRT
  • Managed bar operations, fostering a peaceful atmosphere.

Bartender

Camperdown Hotel
01.2016 - 12.2018
  • Welcomed and served clients, managed POS transactions, and maintained a safe gaming environment
  • Verified patron age, managed the bar area, and processed gaming payouts.

Office Administrator

Mainstreet Residential & Commercial | Universal Strata
01.2016 - 12.2017
  • Operated the switchboard, managed client relationships, and handled sales and strata queries
  • Controlled key ledger, processed documentation, and oversaw month-end transactions
  • Analyzed rental applications, drafted leases, and coordinated property photoshoots.

Office Manager / Artist Assistant

Skin Deep
08.2014 - 02.2016
  • Answered phones, managed communication, and facilitated shop opening and closing procedures
  • Responded to emails, scheduled bookings, and handled payroll responsibilities
  • Conducted general cleaning duties, maintained a tidy workspace, and liaised with clients
  • Provided exceptional customer service relations and organized maintenance repairs
  • Assisted artists in various tasks and projects, managed the office diary efficiently.

Server/Barista

Ground Coffee | Burwood Park Café
01.2011 - 12.2013
  • Interacted with customers, presented menu options, and served tables
  • Administered cash payments, assessed age for alcohol consumption, and maintained a clean environment.

Education

Professional Training -

Certificate IV in Community Services (TAFE, starting February 7th)

RSA & RCG -

Certificate III in Hospitality -

Skills

  • Payment Processing
  • Customer Service
  • Conflict Mediation
  • Customer Relationship Management
  • Problem Resolution
  • De-Escalation Techniques
  • Calm Under Pressure
  • Professional Telephone Demeanor
  • High-Energy Attitude
  • Customer Service Excellence
  • Understanding Customer Needs
  • Relationship Building
  • Calm and Professional Under Pressure

Affiliations

  • Travel
  • Being in nature
  • keeping active
  • Always trying new thing to obtain healthy mindset

Availability

Full availability outside TAFE hours. Tafe hours are wed, thurs, friday 9am to 4pm

Timeline

Bartender

Cargo Bar
01.2021 - 12.2021

Supervisor/Bartender

Belvedere Hotel
01.2018 - 12.2020

Bartender

Camperdown Hotel
01.2016 - 12.2018

Office Administrator

Mainstreet Residential & Commercial | Universal Strata
01.2016 - 12.2017

Office Manager / Artist Assistant

Skin Deep
08.2014 - 02.2016

Server/Barista

Ground Coffee | Burwood Park Café
01.2011 - 12.2013

Professional Training -

Certificate IV in Community Services (TAFE, starting February 7th)

RSA & RCG -

Certificate III in Hospitality -

Ruby Jay Mantas