RUCHI PARSANA
Southbank,VIC
Summary
Dedicated employee with background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Well-versed in managing office supplies, paperwork and project needs. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Consultant
Medibank Private
Melbourne, VIC
11.2022 - 12.2023
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning
- Provide regular performance and reports to the head of SAP delivery and Operations
- Worked with internal stakeholders to consistently achieve KPIs.
Professional Intern
Medibank Private
Swinburne University, Melbourne, VIC
01.2022 - 12.2022
- Analyzed market research data to identify potential opportunities for growth.
- Conducted research on industry trends and best practices.
- Assisted in the preparation of reports, presentations, and other materials for senior management.
Financial Advisor
TTEC
Melbourne, VIC
01.2021 - 01.2022
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
Sales Associate
H&M
Melbourne, VIC
01.2022 - 11.2023
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
Event Management Assistant
Spark Event Group
Melbourne, VIC
01.2020 - Current
- Supervised overall operations at the venue throughout the duration of an event; troubleshooting any issues that may arise.
Student Ambassador
Swinburne University
Melbourne, VIC
01.2019 - 12.2020
- Provided peer advising and presentations for students to describe value of higher education.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Education
Graduate Diploma - Education
Victoria University
Melbourne, VIC12-2023
Bachelor of Business Administration - Accounting And Business Management
Swinburne University of Technology
Hawthorn, VIC12-2022
Skills
- Financial Reports
- Customer Relationship Management (CRM)
- Stakeholder Communication
- Network Administration
- Portal Management
- Reporting Skills
Personal Information
Date of Birth: 07/08/2000
Certification
Working with Children's Check
First Aid and CPR - HLTAID012
Timeline
Customer Support Consultant
Medibank Private
11.2022 - 12.2023
Professional Intern
Medibank Private
01.2022 - 12.2022
Sales Associate
H&M
01.2022 - 11.2023
Financial Advisor
TTEC
01.2021 - 01.2022
Event Management Assistant
Spark Event Group
01.2020 - Current
Student Ambassador
Swinburne University
01.2019 - 12.2020
Graduate Diploma - Education
Victoria University
Bachelor of Business Administration - Accounting And Business Management
Swinburne University of Technology
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